Ava Villarreal
Kansas City,MO
Summary
Dynamic professional with a proven track record at Eye Center of Parkville, excelling in patient education and safety protocols. Adept at managing multiple priorities while enhancing customer service and documentation accuracy. Recognized for improving patient outcomes through effective communication and conflict resolution, fostering a supportive environment for both patients and staff.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technician
Eye Center of Parkville
Parkville, Missouri
02.2025 - Current
- Participated in quality improvement initiatives in order to improve patient outcomes.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Educated patients, caregivers and families on diagnoses, treatment options and disease prevention.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Educated patients and families on health care needs, conditions, and options.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Front Desk Receptionist
Eye Center of Parkville
Parkville, Missouri
02.2025 - Current
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained a clean and organized reception area to uphold company image.
- Greeted customers, answered general questions and directed to appropriate locations.
Medical Scribe Assistant
Eye Center of Parkville
Parkville , MO
02.2025 - Current
- Assisted physicians with documentation of patient visits by entering detailed information into the electronic health record.
- Updated patient records with pertinent data obtained from office visits or phone conversations with patients' families.
- Greeted patients upon arrival at the clinic and provided assistance with paperwork or other needs they may have had.
- Answered incoming calls regarding medical inquiries or requests for appointments.
- Scanned documents such as lab results or referral letters into EHRs while ensuring accurate filing protocols were followed.
- Followed clinicians throughout shift in high-volume, busy environments.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
Sales Associate
Dick's Sporting Goods, Inc
Kansas City, Missouri
06.2023 - 11.2023
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Manager of Sales and Production
Victoria's Secret & PINK
Kansas City, Missouri
02.2022 - 01.2025
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Education
High School Diploma -
Platte County High School
Platte City05-2023
Skills
- Customer service
- Time management
- Communication skills
- Safety protocols
- Conflict resolution
- Attention to detail
- Documentation and reporting
Certification
- BLS certification
- CPR
- First Aid
- CNA
Timeline
Technician
Eye Center of Parkville
02.2025 - Current
Front Desk Receptionist
Eye Center of Parkville
02.2025 - Current
Medical Scribe Assistant
Eye Center of Parkville
02.2025 - Current
Sales Associate
Dick's Sporting Goods, Inc
06.2023 - 11.2023
Manager of Sales and Production
Victoria's Secret & PINK
02.2022 - 01.2025
High School Diploma -
Platte County High School
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