Ava Vincent
Bowling Green,Kentucky
Summary
Dynamic professional with a proven track record at Longhorn Steakhouse, enhancing customer satisfaction and mastering diverse roles, from Hostess to Certified Trainer. Skilled in customer service and quick learning, I excel in dispute management and have significantly contributed to service efficiency. Achieved a 99% accuracy rate in order processing, demonstrating a strong blend of empathy and operational competence.
Overview
4
4
years of professional experience
Work History
Hostess, To-Go Specialist, and Certified Trainer
Longhorn Steakhouse
10.2022 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Offered information on menu items, garnishes and preparation methods to choosy guests.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Developed and maintained positive relationships with customers to enhance service.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Opened and closed seating sections according to volume of guests.
- Completed daily side work and opening and closing duties without fail.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
- Answered phone calls to take orders, give information and document reservations.
- Input orders accurately into POS terminal, split bills and accepted payments.
Installation Technician
Industrial Thermal LLC
06.2022 - Current
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Followed all company guidelines regarding safety procedures when out in field.
Carhop Server and Crew Leader
Sonic Drive-In
01.2021 - 06.2022
- Balanced orders on trays weighing over 5 lbs and delivered them to cars.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Memorized orders and maintained 99% accuracy in high-traffic times.
Education
Ph.D. - Pharmacy (Pre-Pharmacy)
Southcentral Kentucky Community And Technical College
Bowling Green, KY05.2031
High School Diploma -
South Warren High School
Bowling Green, KY05.2023
Skills
- Customer Service
- Prideful of my work
- Motivated to learn quickly
- Empathetic
- Can manage disputes effectively
Timeline
Hostess, To-Go Specialist, and Certified Trainer
Longhorn Steakhouse
10.2022 - Current
Installation Technician
Industrial Thermal LLC
06.2022 - Current
Carhop Server and Crew Leader
Sonic Drive-In
01.2021 - 06.2022
Ph.D. - Pharmacy (Pre-Pharmacy)
Southcentral Kentucky Community And Technical College
High School Diploma -
South Warren High School