Kaitlyn Connally
Prattville/ Millbrook,Alabama
Summary
Dynamic hospitality professional with extensive experience at Olive Garden, excelling in guest relations and dining area management. Proven ability to enhance customer satisfaction through exceptional communication and effective complaint resolution. Recognized for training new staff and maintaining high service standards, ensuring a welcoming environment for all patrons.
Meticulous Hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
1
1
year of professional experience
Work History
Hostess, To Go Specialist, Certified Trainer
Olive Garden
11.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Seated patrons based on guest preferences and seating availability.
- Delivered pick-up and curbside orders to guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
No Degree - High School
Stanhope Elmore High School
Millbrook, AL05-2026
Skills
- Dining area maintenance
- Seating coordination
- Dining room management
- Guest complaint resolution
- Calm demeanor
- Promotional awareness
- Dining customer service
- Guest relations
- Interactive communication skills
- Exceptional communication
- Hospitality service expertise
- Strong interpersonal skills
- Safe food handling
- Event planning
Extracurricular activities
SGA, FBLA, DECA, STARR Coalition, Jr. Civitan, sports, Peer Helper, Vice President of my class, etc.
Timeline
Hostess, To Go Specialist, Certified Trainer
Olive Garden
11.2023 - Current
No Degree - High School
Stanhope Elmore High School
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