Samantha Castro
Lancaster,South Carolina
Summary
Dynamic and detail-oriented professional with a proven track record at Wing King Cafe, enhancing customer satisfaction through exceptional service and efficient multitasking. Skilled in guest relations and high-volume dining management, I excel in creating memorable dining experiences and streamlining operations, significantly improving service delivery and operational efficiency.
Overview
1
1
year of professional experience
Work History
Hostess/To-Go Specialist
Wing King Cafe
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
To-Go Specialist/Expo
Carmel Country Club
07.2024 - 12.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Cleared tables promptly and effectively.
- Prepared and served food orders to meet customer satisfaction.
- Performed end-of-day operational tasks to ensure business readiness for the next day.
Education
High School Diploma - N/a
Indian Land High School
Lancaster, SCSkills
- Customer service
- Effective multitasking
- Phone etiquette
- Patience and empathy
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Guest engagement
- Cleanliness maintenance
- Payment processing
- Hospitality service expertise
- Guest complaint resolution
- Table bussing
- Efficient collaboration
- Special requests handling
- Food running
- Guest relations
- Seating arrangements
- Guest seating
- High volume dining
- Dining area maintenance
- Server support
- Menu memorization
- Performance improvement
- Table assignment
Timeline
To-Go Specialist/Expo
Carmel Country Club
07.2024 - 12.2024
Hostess/To-Go Specialist
Wing King Cafe
03.2024 - Current
High School Diploma - N/a
Indian Land High School
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