Hayley Forrester
521 SW 21st Street, Cape Coral
Summary
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in a nursing role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess/To-Go Specialist
High Tide Social House
02.2024 - Current
- Increased repeat business by consistently providing friendly and attentive service.
- Enhanced customer experience by accurately taking and processing orders in fast-paced environment.
- Monitored and replenished supplies in to-go area, ensuring uninterrupted service during busy periods.
- Fostered positive relationship with regular customers, recognizing their preferences and ensuring personalized service experience.
- Greeted customers and answered inquiries regarding menu items and specials.
Hostess/To-Go Specialist
Buffalo Wings & Rings
10.2022 - 02.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
High School Diploma -
Ida S. Baker High School
3500 Agualinda Blvd, Cape Coral, FL, 3391405.2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Multitasking
- Problem-solving
- Team player
- Reliable and trustworthy
- Organizational skills
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA)
- Certified in proficiency of Microsoft Softwares
Timeline
Hostess/To-Go Specialist
High Tide Social House
02.2024 - Current
Hostess/To-Go Specialist
Buffalo Wings & Rings
10.2022 - 02.2024
High School Diploma -
Ida S. Baker High School
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA)
- Certified in proficiency of Microsoft Softwares
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