Ava Yriarte
Medford,OR
Summary
Dynamic and results-driven professional with extensive experience at Rogue Salad, excelling in employee training and customer service. Proven ability to enhance team performance through effective coaching and development of training materials. Skilled in cash handling and maintaining food safety standards, fostering a collaborative environment that drives operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Crew Trainer
Rogue Salad
05.2023 - 02.2026
- Trained new crew members on food safety protocols and operational procedures.
- Assisted in developing training materials to enhance team efficiency and performance.
- Monitored crew performance, providing constructive feedback to improve service quality.
- Implemented standard operating procedures to streamline daily operations and reduce errors.
- Facilitated hands-on training sessions, fostering a collaborative learning environment for staff.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Ensured compliance with health regulations through diligent cleaning and sanitizing practices.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Operated dishwashing machinery efficiently to ensure cleanliness and sanitation standards.
- Handled cash and electronic payments accurately, minimizing discrepancies.
- Resolved customer complaints promptly, fostering positive relationships and retention.
Front of House Employee
Baja Fresh
08.2021 - 12.2021
- Provided exceptional customer service by greeting and assisting patrons promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Operated cash register accurately, processing transactions efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new employees on front-of-house procedures and customer interaction techniques.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
South Medford High School
Medford, OR06.2024
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Safe food handling
- Coaching and mentoring
- POS systems
- Opening and closing procedures
- Policies and procedures
- Training materials development
- Feedback delivery
- Team collaboration
- Dishwashing
- Food Rotation
- Online Order Preparation
Certification
Food Handlers
Timeline
Lead Crew Trainer
Rogue Salad
05.2023 - 02.2026
Front of House Employee
Baja Fresh
08.2021 - 12.2021
High School Diploma -
South Medford High School