Ava C. Newton
Honolulu,HI
Summary
Dependable and motivated providing fast, high-quality customer service to guests, while anticipating customer needs to facilitate enjoyable dining experiences.
Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Crew Member Trainer
Cheba Hut Toasted Subs
01.2023 - 08.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Created engaging content for social media platforms.
Sales Assistant
The Pajama Princess
07.2020 - 12.2022
- Assisted customers with prompt and polite support in-person and via telephone, engaging in friendly conversation to better uncover individual needs.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
Education
Residential & Commercial Real Estate
Colibri Real Estate
Online11.2023
GED -
Westlake High School
Austin, TX09.2022
Skills
- Cash Handling
- Client Retention
- Mentorship
- Employee Engagement
- Customer Service
- High-Volume Dining
- Sales Techniques
Timeline
Crew Member Trainer
Cheba Hut Toasted Subs
01.2023 - 08.2023
Sales Assistant
The Pajama Princess
07.2020 - 12.2022
Residential & Commercial Real Estate
Colibri Real Estate
GED -
Westlake High School