Avagene Salinas
Austin,TX
Summary
Seasoned team leader with a proven track record of success in leading and developing sales teams. Experienced in driving sales growth, developing and executing strategies, and managing daily operations. Proven ability to motivate teams to reach ambitious goals and increase customer satisfaction. Demonstrated organizational and problem-solving skills and a passion for providing excellent customer service.
Overview
2
2
years of professional experience
Work History
Sales and Services Lead
Sephora
09.2023 - Current
- Introduced a strong solicitation mentality to further the advancement in reaching and exceeding loyalty metrics.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and executed performance programs to increase employee engagement and productivity.
Customer Service Area Supervisor
Kohl's
07.2022 - 09.2023
- Recruited and trained employees, fostering customer service mission and objectives
- Coached and provided feedback to staff to improve performance and achieve company objectives
- Managed customer service staff by communicating expectations and monitoring and analyzing results
- Interacted with customers to quickly handle escalated queries and complaints
- Provided ongoing support for existing customers by answering questions or addressing concerns in a timely manner
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Lead Beauty Advisor
Kohl's
06.2021 - 07.2022
- Coached team members on how to maximize sales opportunities while maintaining a positive attitude towards customers
- Provided guidance on best practices for providing quality beauty services while adhering to company standards
- Conducted regular inventory checks to ensure sufficient stock levels were maintained at all times
- Collaborated with other departments on projects related to product development, customer service initiatives
- Demonstrated expertise in providing exceptional customer service, ensuring client satisfaction and loyalty.
Education
BACHELOR OF ARTS (B.A.) IN SOCIOLOGY CANDIDATE -
University of Texas Rio Grande Valley
Edinburg, TXSkills
- Strong solicitation and sales skills
- High Customer Service Standards Adherence
- Coaching and Training
- Employee Performance Management
- Conflict Resolution
- New Hire Training
- Sales Expertise
- Conflict Management
- Verbal and Written Communication
Timeline
Sales and Services Lead
Sephora
09.2023 - Current
Customer Service Area Supervisor
Kohl's
07.2022 - 09.2023
Lead Beauty Advisor
Kohl's
06.2021 - 07.2022
BACHELOR OF ARTS (B.A.) IN SOCIOLOGY CANDIDATE -
University of Texas Rio Grande Valley