Avah Gladle
Stanley,NY
Summary
Dynamic and results-driven professional with a strong background in customer service, notably with Bostrom Farms. Proven expertise in consistently achieving high client satisfaction, repeat business and exceptional people skills. A reliable team player with a goal-oriented mindset, dedicated to delivering outstanding results while building long-term, professional relationships.
Overview
3
3
years of professional experience
Work History
Interior/Exterior Painter
Alan Meyer Painting
05.2024 - Current
- Applied protective coatings and finishes to various surfaces using brushes, rollers, and sprayers.
- Prepared surfaces by cleaning, sanding, and priming to ensure optimal adhesion of paint.
- Collaborated with team members to ensure timely completion of painting projects according to specifications.
- Maintained tools and equipment in good condition, ensuring safety protocols were followed at all times.
- Assisted in estimating project materials and labor requirements for accurate job costing.
- Demonstrated effective time management skills while balancing multiple projects under tight deadlines.
- Resolved customer concerns promptly through effective communication strategies resulting in repeat business opportunities.
- Increased client referrals by consistently delivering exceptional results in exterior painting jobs.
Sales Associate Customer Service Specialist
Bostrom Farms
Flint, NY
11.2023 - 08.2025
- Assisted customers with product selections and provided information on promotions.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets.
- Responded to customer inquiries and resolved issues promptly and professionally.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Salon Sales Associate
Zoom Tan
Geneva, NY
12.2022 - 09.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of retail space to ensure optimal presentation.
- Processed transactions accurately using point-of-sale systems, ensuring smooth check-out operations.
- Collaborated with team members to achieve sales targets and improve customer service standards.
- Educated customers on tanning products and services, fostering informed purchasing decisions.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty within the store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
Skills
Advanced surface preparation
Stain and varnish application
Expert color matching
Historic restoration
Trim and molding painting
Expert brushwork
Color consultation
Strong work ethic
Self-directed and motivated
Teamwork and collaboration
Time management
Customer service
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Outgoing personality
Cash handling accuracy
Sales expertise
Professional demeanor
Brand promotion
Timeline
Interior/Exterior Painter
Alan Meyer Painting
05.2024 - Current
Sales Associate Customer Service Specialist
Bostrom Farms
11.2023 - 08.2025
Salon Sales Associate
Zoom Tan
12.2022 - 09.2024