Avais Blackwell
Concord,NC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Maintenance Support Specialist
Charlotte Area Transit System
03.2016 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Conducting regular inspections, troubleshooting issues, and performing repairs to minimize downtime and maximize productivity.
- Perform safety inspections and ensure compliance with all relevant regulations and standards.
- Collaborating with other departments to coordinate maintenance schedules and implement preventive maintenance programs.
Computer Support Specilist
Lenovo
03.2013 - 11.2015
- Providing assistance to users in resolving problems related to computer software or hardware.
- Installation and maintenance of hardware, software, and peripheral equipment in accordance with design specifications.
- Monitoring the performance of computer systems on a daily basis.
- Implementing or ensuring that cables, operating systems, or appropriate software are properly installed and configured for employee use.
- Conducting research, reading technical manuals, or consulting with users
- Performing regular maintenance on a network in order to ensure that it operates correctly and tests and evaluates the current system
Education
Associate of Applied Science - Information Technology
ITT Technical Institute
High Point, NC09-2012
Skills
- Remote Support
- Support Services
- Customer Relationship Management
- Training and coaching
Certification
CDL b Passenger Endorsement
Timeline
Maintenance Support Specialist
Charlotte Area Transit System
03.2016 - Current
Computer Support Specilist
Lenovo
03.2013 - 11.2015
CDL b Passenger Endorsement
Associate of Applied Science - Information Technology
ITT Technical Institute
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