Ava Kauffman
Toledo,OH
Summary
Highly motivated candidate with a diverse background in food service, social media marketing, and retail. Consistently delivering exceptional customer service experiences by leveraging skills and expertise. Adept at identifying and addressing customer needs, exceeding expectations. Passionate about providing top-notch service and creating positive interactions that leave a lasting impression.
Overview
3
3
years of professional experience
Work History
Social Media Manager Intern
Bowling Green State University
04.2024 - Current
- Stayed current on industry trends, incorporating best practices into daily work processes for continuous improvement.
- Contributed to successful product launches by coordinating targeted social media promotions.
- Managed multiple social media platforms for consistent messaging and optimal reach.
- Supported the team in organizing promotional events, resulting in increased follower growth and website traffic.
- Participated in brainstorming sessions, contributing innovative ideas that positively impacted overall marketing strategy development.
Ice Cream Server
Swanky Scoops
04.2024 - Current
- Monitored food safety and sanitation standards in food service areas.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Food Service
Culvers
10.2023 - 05.2024
- Provided attentive assistance to customers while taking their orders and making their food.
- Cleaned and kept the restaurant organized.
- Worked on providing customers with fresh custard.
- Helped maintain stock throughout rushes.
- Computed sales prices, total purchases and received and processed cash and credit payment.
Merchandise
Big Daddy Graphics
03.2023 - 10.2023
- Organized backstock.
- Put together orders for sports, school, and organization events.
- Screen printed and heat pressed graphics onto shirts for specific orders.
- Captured content for Big Daddy Graphics' social media.
- Presented ideas for designs and partook in creating them.
- Addressed customers and helped them with their purchases.
Retail Sales Associate
The Toledo Zoo
05.2022 - 01.2023
- .Greeted customers and ascertained what each customer wanted and needed.
- Inventoried stock and requisitioned new inventory.
- Computed sales prices, total purchases and received and processed cash and credit payment
- Arranged and displayed merchandise to promote sales.
- Recommended, select and help locate and obtain merchandise based on customer needs and desires.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Opened and closed cash registers, balanced cash drawers and made deposits.
- Cleaned shelves, counters and tables.
- Prepared merchandise for purchase and rental.
- Watched for and recognized security risks and thefts.
Personal Assistant
Pampered Paws
08.2021 - 05.2022
- Kept animals' coats clean and healthy with regular washing and trimming.
- Delivered continuous focus and attention to lodged animals, promoting a high level of care and oversight.
- Contributed to client retention by consistently providing customer service to both clients and pets.
- Followed pet care instructions for dietary needs and medication regimens.
Education
Bachelor of Arts -
Bowling Green State University
Bowling Green, OH12.2025
High School Diploma -
Toledo Early College
Toledo, OH05.2023
Associate of Arts -
University of Toledo
Toledo, OH05.2023
Skills
- Dependable and Responsible
- Attentive to Detail
- Excellent Communication
- Collaboration Talent
- Adaptable
- Creative
- Great Work Ethic
- Social Media Strategy
- Brand Awareness
- Customer Engagement
- Patience and Empathy
- Customer Service
Timeline
Social Media Manager Intern
Bowling Green State University
04.2024 - Current
Ice Cream Server
Swanky Scoops
04.2024 - Current
Food Service
Culvers
10.2023 - 05.2024
Merchandise
Big Daddy Graphics
03.2023 - 10.2023
Retail Sales Associate
The Toledo Zoo
05.2022 - 01.2023
Personal Assistant
Pampered Paws
08.2021 - 05.2022
Bachelor of Arts -
Bowling Green State University
High School Diploma -
Toledo Early College
Associate of Arts -
University of Toledo