Avalon Spikenard
Akron
Summary
Dynamic Recovery Specialist with a proven track record at Concora Credit, excelling in problem-solving and active listening to resolve past-due accounts. Demonstrated exceptional time management and attention to detail, consistently achieving performance targets while fostering strong client relationships and negotiating effective payment arrangements.
Overview
6
6
years of professional experience
Work History
Recovery Specialist
Concora Credit
03.2019 - 07.2025
- Utilized strong problem-solving and active listening skills to achieve successful recovery outcomes.
- Resolved past-due accounts for clients through empathetic and professional communication.
- Negotiated payment arrangements while adhering to company policies and compliance standards.
- Handled high-volume inbound and outbound communications while ensuring accuracy and discretion.
- Maintained accurate records and consistently achieved monthly performance targets.
Education
High School Diploma -
Coventry High School
Skills
- Data analysis
- Customer Focus
- Problem Solving
- Attention to Detail
- Time Management
- Communication and Teamwork
- Active Listening
References
Available upon request
Timeline
Recovery Specialist
Concora Credit
03.2019 - 07.2025
High School Diploma -
Coventry High School