Avea Urias
Milwaukee,WI
Summary
Dependable employee successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Closing Shift Manager
Safeway
11.2022 - 07.2023
- Implemented strategies to improve customer service, drive store sales and increase profitability by 15%.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Supervised up to 25 employees in delegating tasks, assessing situations, resolving problems, as well as providing support for fellow associates
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
Server
Native Grill & Wings
09.2021 - 10.2022
- Successful in multitasking while remaining professional and courteous in fast-paced environments.
- Quickly developed relationships with customers, and maintained positivity while servicing up to 12 tables during prime-time.
- Upsold high-profit items such as appetizers and mixed drinks and exceeded sales profits by 9%.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Customer Service Representative
Afni
01.2020 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Developed and updated databases to handle customer data.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Server
Dave & Buster's
10.2017 - 12.2019
- Supported needs of 12 person wait staff who attended to specific needs of countless customers daily with social relevancy and intentionality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Science - Computer Software And Media Applications
MATC
Milwaukee, WI06.2025
Skills
- Issue Resolution
- Proper Food Handling
- Cash Register Operations
- Guest Satisfaction
- Sales Expertise
- Team Development
Timeline
Closing Shift Manager
Safeway
11.2022 - 07.2023
Server
Native Grill & Wings
09.2021 - 10.2022
Customer Service Representative
Afni
01.2020 - 05.2021
Server
Dave & Buster's
10.2017 - 12.2019
Associate of Science - Computer Software And Media Applications
MATC