Avegayle Ilanan

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
• Promoted additional items with beverages, increasing store sales.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Used POS system to accurately enter orders and process payments.

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

Learned duties for various positions and provided backup at key times:

Checker (Main)

• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases with excellent customer services
• Operate cash register and process customer transactions accurately and efficiently

Starbucks Coffee Kiosk Barista

• Pleasantly greeted customers and provided prompt and courteous service.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Used POS system to accurately enter orders and process payments.

Floral Assistant

• Assist customers with floral and balloon purchases and provide excellent customer services
• Maintain a visually appealing and well-stocked floral and balloon department
• Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.

Bakery Back-up Associate for Sales

• Provide exceptional customer service and support sales in the bakery department
• Assist with bakery sales, merchandising, and display maintenance

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

• Approach and invite mall goers to participate in a paid survey to share their opinions
• Conduct surveys and gather feedback from consumers on various products and services
• Provide monetary compensation to survey participants

• Greet and take customers orders accurately and efficiently with exceptional customer service
• Prepare, bake, and package Cinnabon products, including cinnamon rolls, coffee, and other beverages
• Operate cash register and process customer transactions