Avelyn Serpe

As the Store Manager at Best Buy, I successfully managed daily operations, ensuring exceptional customer service and consistently achieving sales targets. Leading a diverse team of over 40 employees, I fostered a positive work environment and encouraged professional growth through effective training programs that enhanced employee skills and productivity. I developed and executed strategic plans to drive business growth and improve operational efficiency while utilizing strong interpersonal skills to onboard, and retain top talent, ensuring a high-performing team. Through conducting performance evaluations and providing constructive feedback, I supported employee career progression and collaborated with cross-functional teams to streamline processes and optimize resource allocation. I believe in fostering an atmosphere that maximizes on diverse customer and employee experiences that are inclusive, while delivering increased revenue and improved retention.