Mario Ordonez
Johnston
Summary
Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
Overview
8
8
years of professional experience
Work History
Store Manager
LNP Enterprises
07.2019 - Current
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
CSR
LNP Enterprises
07.2016 - 07.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Medical Interpreter 40-Hour Training Certification - Spanish Medical Interpreting
Language Connections LLC
Boston, MA12-2024
High School Diploma -
Johnston High School
Johnston, RI07-2019
Skills
- Hourly shift management
- Store operations oversight
- Personnel development
- Customer service
- Teamwork and collaboration
- Cultural insight
- Medical terminology proficiency
- Video remote services
- Emotional intelligence
- Stress management
- Language proficiency
- Professional demeanor
Timeline
Store Manager
LNP Enterprises
07.2019 - Current
CSR
LNP Enterprises
07.2016 - 07.2019
Medical Interpreter 40-Hour Training Certification - Spanish Medical Interpreting
Language Connections LLC
High School Diploma -
Johnston High School
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