John Jordan
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Burlington Stores
04.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
General Manager
RaceTrac Petroleum
07.2017 - 01.2021
- Achieved revenue and profit targets through solid promotional and budget control strategies
- Guaranteed top-notch service standards and memorable customer experiences for every guest
- Supervised staff, managing all facets of day-to-day operations
- Maintained optimal employee coverage for business needs with well-prepared team schedules.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training and schedules.
Store Manager
Rue21
07.2012 - 07.2017
- Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue
- Provided consistent feedback and training to empower team members in confident and personable service-delivery
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases
- Maintained store standards in merchandising, security, and visual presentation
- Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands.
Specialist E-4
Georgia Army National Guard
01.2011 - 01.2017
- Kept equipment operating properly with regular maintenance and routine repairs
- Boosted team success by mentoring less experienced soldiers on tactics and procedures
- Analyzed gathered intelligence and validated using data acquired from other sources.
Project Manager and Personal Assistant
ESolutiuonXperts
06.2011 - 07.2012
- Supported project planning, setup, monitoring, and closeout phases
- Gathered customer requirements and relayed to internal teams
- Kept schedule current and accurate with regular updates to add business, family, and personal plans
- Minimized disruptions to CEO by controlling access
- Handled correspondence, including emails, letters, mail, and text messages
- Handled confidential information with skill and discretion, including organizing calendars, updating records, and preparing correspondence.
Education
Human Intelligence Certification -
Ft. Huachuca Human Intelligence Training
Winder-Barrow High School
Winder, GASkills
- Hourly Shift Management
- Partnership Building
- Shift Scheduling
- Customer Service Management
- Operations Management
- POS Systems
- Loss Prevention
- Store Merchandising
- Talent Recruitment
- Payroll Management
- Employee Training
- Supply Ordering
- Store Opening and Closing Procedures
- Accurate Cash Handling
- Maximizing Profitability
- Time Management
- Employee Motivation
- Sales Expertise
- Team Leadership
- Inventory Management
- Goals and Performance
- Product and Service Sales
- Staff Management
- Shift Checklists
- Staff Training
- Product Merchandising
- Inventory Oversight
- Staff Supervision
- Program Implementation
- Multitasking and Organization
- Work Planning and Prioritization
- Delegating Work
- Hourly Shift Management
- Security System Monitoring
- Bank Deposit Procedures
- Positive and Friendly
- Loss Prevention Procedures
- Bank and Safe Deposits
- Customer Relations
- Replenishment and Recovery
- Performance Review
- Budgeting and Cost Control
- Store Displays
- Performance Monitoring and Evaluation
- Sales Promotion
- Customer Response
- Sales Professional
- Recruiting and Hiring
- MS Office Proficiency
- Retail Merchandise Quality Standards
- Hospitality and Accommodation
- Verbal and Written Communication
- Policies and Procedures
- Cash Management
- Pricing Strategies
- Process Improvement
- Outstanding Communication Skills
- Mathematical Aptitude
- Employee Terminations
- Leading Staff Meetings
- Culture Development
- Operations Oversight
- Leadership Development
- Vendor Management
- Business Leadership
- Inventory Tracking and Management
- Shrink Minimization
- Profit and Loss
- Desktops, Laptops and Mobile Devices
- Manage Operations
- Documentation
Certification
11/01/11
Additional Information
Willing to relocate. Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Store Manager
Burlington Stores
04.2021 - Current
General Manager
RaceTrac Petroleum
07.2017 - 01.2021
Store Manager
Rue21
07.2012 - 07.2017
Project Manager and Personal Assistant
ESolutiuonXperts
06.2011 - 07.2012
Specialist E-4
Georgia Army National Guard
01.2011 - 01.2017
Human Intelligence Certification -
Ft. Huachuca Human Intelligence Training
Winder-Barrow High School
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