Sarah Fernandez
Hartford,CT
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
5
5
years of professional experience
Work History
Store Manager
Consignment Originals
Avon, Connecticut
04.2025 - Current
- Managed daily store operations and ensured optimal inventory levels.
- Trained and supervised staff to improve customer service skills.
- Developed strategies to maximize sales and profitability.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Monitored sales trends and adjusted product offerings accordingly.
- Handled customer inquiries and resolved issues promptly and professionally.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Conducted regular team meetings to communicate goals and updates effectively.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Recruited, trained and supervised new employees.
- Organized employee schedules to ensure adequate staffing during peak hours.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Coordinated visual merchandising to enhance product displays and attract customers.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Implemented store policies and procedures to maintain a safe environment.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Store Manager
Gentle Bull Shop
Hartford, CT
06.2023 - 03.2025
- Maintained staff morale by fostering a fun and educational environment that engaged employees
- Managed inventory and purchasing exceeding $500 per month to ensure stock availability
- Managed a team of 3 employees, including an assistant manager, and trained them in a variety of merchandising and organizational functions
- Trained and supervised staff to improve customer service skills.
- Delivering exceptional customer service ensuring that each guest has the best experience
- Also focused on customer satisfaction by addressing concerns, resolving issues, and maintaining a friendly atmosphere.
- Coordinated visual merchandising to enhance product displays and attract customers.
- Created a comprehensive store brand, including online marketing materials, store signage, and advertising
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
Store Manger
Hartford Prints!
Hartford, CT
09.2022 - 05.2023
- Cultivated healthy staff morale by fostering a fun, educational environment that engaged employees
- Managed a team of 5 employees, including a sales lead, and trained them in a variety of merchandising and organizational functions
- Facilitated efficient daily store functions to enhance customer experience
- Ensuring the smooth function of the day to day store needs
- Enhanced customer satisfaction by promptly addressing concerns, resolving issues, and promoting a friendly atmosphere.
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
Key Holder/Sales Lead
Kiehl's
Farmington, CT
11.2021 - 05.2022
- Assisting the store manager in achieving store goals in conjunction with reaching individual sales goals established by the management team
- Provide superior custmer service resulting in developing customer retention that will result in repeat business
- Provide superior customer service resulting in developing customer retention that will result in repeat business
- Provide skin consults for customers; leading to educational interactions about products, ingredients, and how to obtain healthier skin
- Developed weekly training plans to enhance product knowledge among staff for new products and ingredients used in products
- Supporting inventory processing including shipping and receiving shipment, phone orders, and online orders
- Conducting weekly shrink assessments, procedures, and recovery process
- Supporting management with training, developing, and spearheading the education and development of new hires
Education
GED -
West Georgia Technical College
Douglasville, GASkills
- Store operations
- Inventory management
- POS system proficiency
- Cash handling and reconciliation
- Order Management System
- Visual merchandising
- Merchandise planning
- Promotional planning
- Sales promotions
- Customer satisfaction
- Customer Focus
- Customer Retention
- Customer feedback analysis
- Strategic planning
- Problem solving
- Process improvement
- Operational efficiency
- Team Leadership
- Employee training
- Training & Development
- Staff recruitment
- Recruiting and hiring
- Team coaching
- Team engagement
- Staff supervision
- Schedule Management
- Shift scheduling
- Opening and closing procedures
- Documentation and reporting
- Financial Planning
- Digital Marketing
- Promotional Strategy
- Store displays
- Sales coaching
- Team building
- Team coaching
- Workforce Management
- Resilience & ability to work under pressure
- Time management
- Attention to detail
- Multitasking
- Communication skills
- Effective communication
- Goals and performance
- Culture development
- Strategic planning
- Strategic thinker
- Teamwork & collaboration
- Conflict resolution
- Policies and procedures
- Loss prevention procedures
- Store operations oversight
- Project Coordination
- MS office proficient
- Computer literacy
- Hourly shift management
- Shift checklists
- Relationship building and management
- Training and mentoring
- Employee training
- Promotions management
- Cash handling
- Accurate cash handling
- Visual Merchandising
- Team leadership
- Process improvements
- Sales promotions
- Promotions management
- Service management
- Sales promotions
- Workforce Management
- Documentation and reporting
- Financial Planning
- Relationship building and management
- Training and mentoring
- Strategic thinker
- POS systems
- Policies and procedures
- Hourly shift management
- Staff meetings
- Project Coordination
Timeline
Store Manager
Consignment Originals
04.2025 - Current
Store Manager
Gentle Bull Shop
06.2023 - 03.2025
Store Manger
Hartford Prints!
09.2022 - 05.2023
Key Holder/Sales Lead
Kiehl's
11.2021 - 05.2022
GED -
West Georgia Technical College