Communication
Avelyno Koumaka
IT Support Specialist | Cybersecurity Analyst
Pittsburgh,PA
Summary
Highly motivated and results-oriented professional with a passion for technology and a proven track record of troubleshooting complex technical issues, supporting users, and implementing security solutions. Possesses strong analytical skills and thrives in fast-paced environments. Eager to leverage strong communication and technical skills to contribute to a dynamic tech environment.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Technical Service Advisor
Robinhood
03.2021 - Current
- Technical Support: Provided exceptional technical support to customers via phone, email, and chat, effectively resolving a wide range of software issues.
- Communication: Clearly explained technical concepts to non-technical users, fostering positive customer interactions.
- Problem-Solving: Diagnosed and resolved complex customer issues independently and collaboratively with internal teams.
Software Engineer Coach
Kenzie Academy
09.2019 - Current
- Technical Mentorship: Mentored software engineering students, providing guidance, troubleshooting assistance, and code reviews to help them achieve program goals.
- Communication: Effectively communicated complex technical concepts to students with varying technical backgrounds.
- Collaboration: Partnered with internal teams to develop program improvements and ensure student success.
Technical Support Analyst
Apple
10.2019 - 01.2020
- Technical Support: Diagnosed and resolved iOS software issues for customers, consistently exceeding expectations and earning 5-star customer reviews.
- Customer Service: Prioritized customer satisfaction by delivering empathetic and efficient support.
- Troubleshooting: Followed structured troubleshooting procedures to identify root causes of technical problems.
Education
Full Stack Software Engineering - Computer Programming
Kenzie Academy
Indianapolis, IN 08.2019 - 2020.08
Bachelor of Science - Multidisciplinary Studies
California University of Pennsylvania
California, PA 2018.05 -
Skills
Python
Certification
CompTIA A+ - (In progress)
Software
Problem-Solving
Teamwork and Collaboration
Analytical Thinking
Attention to Detail
Multitasking Abilities
Timeline
CompTIA A+ - (In progress)
04-2024
CompTIA Security+ - (In progress)
04-2024
Google Cybersecurity Certificate
03-2024
Technical Service Advisor
Robinhood
03.2021 - Current
Certified Full Stack Software Engineering, Kenzie Academy
08-2020
Technical Support Analyst
Apple
10.2019 - 01.2020
Software Engineer Coach
Kenzie Academy
09.2019 - Current
Full Stack Software Engineering - Computer Programming
Kenzie Academy
08.2019 - 2020.08
Bachelor of Science - Multidisciplinary Studies
California University of Pennsylvania
2018.05 -