Avenlie Fullmer
West Valley City,UT
Summary
Reliable Membership Customer Service Representative with background in resolving complex member issues. Skilled in fostering positive relationships with members and staff, demonstrating high levels of communication and problem-solving abilities. Known for increasing membership retention rates through effective relationship management strategies. Demonstrates consistent commitment to providing superior customer service.
Confident fashion and print model bringing several years of experience in advertising, promotional modeling and high fashion work. Takes direction from designers and maintain composure in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Model
Agency Recruit
Los Angeles, California
03.2015 - Current
- **Child Model**
- **Dates of Employment*
- As a child model, I had the opportunity to travel extensively, working with various brands and agencies across different countries, including China and many locations in between. This experience helped me develop a range of valuable skills at a young age, I worked as a print model for various large retailers as in Gap inc (Old Navy & Banana Republic), Abercrombie kids, Target, Nike, Lululemon kids, Zara, Polo Ralph Lauren, Moncler, and more.
- - **Extensive Travel:** I traveled long distances, including from Utah to international destinations, often with long days and tight schedules. This experience taught me the importance of flexibility, time management, and adjusting quickly to new environments and cultures.
- - **On-Set Experience:** I spent much of my time in front of cameras, participating in photo shoots and video shoots for a variety of campaigns. I learned how to pose, express emotions, and maintain focus, all while staying energetic and professional for extended periods.
- - **Fittings and Hair/Makeup:** I frequently went through fittings for clothes and accessories and spent time in the hair and makeup chair. This taught me the importance of attention to detail, patience, and the ability to collaborate with stylists, makeup artists, and photographers to achieve the desired look.
- - **Skills Gained:** Throughout my modeling experience, I developed strong listening skills, learning to take direction quickly and execute tasks in a timely manner. I also gained a level of maturity far beyond my years, handling the demands of modeling, traveling, and working with professionals in a highly disciplined and professional manner.
- This unique experience allowed me to refine my skills in communication, teamwork, and professionalism, all of which have contributed to my personal growth and ability to adapt to new challenges.
Customer Service
Taylor Joelle
Provo, Utah
11.2023 - 12.2024
- In my role in customer service, I handled a variety of tasks that required both attention to detail and strong communication skills. Here's how I managed each of these responsibilities:
- 1. **Answering Emails and Phone Calls:** I responded promptly to customer inquiries via both email and phone. This involved addressing concerns, providing product or service information, resolving complaints, and offering solutions. I made sure to remain professional and empathetic, ensuring that every customer felt heard and valued. I followed up on any unresolved issues and ensured that I documented each interaction for future reference.
- 2. **Working with Shipping and Post Offices:** I managed customer orders from the moment they were placed through to delivery. I coordinated with shipping carriers to ensure timely delivery, prepared labels and invoices, and addressed any shipping-related issues. I also worked directly with post offices, ensuring all shipping details were accurate and met customer expectations. In cases where customers had special shipping requests, I handled them efficiently and communicated the necessary updates.
- 3. **Working as a Cashier and in the Storefront:** I was responsible for processing customer transactions at the register, ensuring accuracy in handling payments, giving change, and issuing receipts. In the storefront, I maintained a welcoming environment, assisted customers with their needs, answered product questions, and kept the space organized and clean. I also handled returns and exchanges in a professional and friendly manner.
- Through all of these tasks, I focused on providing excellent customer service, maintaining clear communication, and ensuring a smooth process for both in-store and online customers.
Assistant Manager
The Sodamix
Provo, Utah
04.2022 - 09.2023
- **Assistant Manager | Soda Shop*
- As an Assistant Manager at the soda shop, I took on a variety of roles that involved both leadership and hands-on tasks to ensure smooth day-to-day operations. My responsibilities included:
- - **Baking Cookies and Making Drinks from Scratch:** I was responsible for preparing fresh, made-from-scratch cookies and beverages, ensuring each item met our high-quality standards. I followed recipes carefully, paying attention to detail in both the baking process and drink preparation, which included crafting custom sodas and shakes tailored to customer preferences.
- - **Placing Orders for Customers:** I managed the ordering process for both in-store and catering orders. I ensured that customers' special requests were addressed and handled all transactions accurately. I coordinated with suppliers to keep stock levels appropriate for demand, making sure the shop always had fresh ingredients on hand.
- - **Customer Service:** I was dedicated to providing exceptional customer service, greeting each guest with a friendly attitude and helping them navigate the menu. I made sure that customers received timely and personalized service, addressing any concerns or special requests, and fostering a welcoming environment to encourage repeat business.
- - **Catering Gigs:** I assisted with catering events by preparing large orders and delivering them on time. I worked directly with clients to understand their needs, ensured all food and beverages were packaged properly, and made sure everything ran smoothly on-site, ensuring our service contributed to a successful event.
- Throughout my time as Assistant Manager, I gained valuable experience in team leadership, inventory management, and customer relations, while maintaining the high standards of quality and service that our customers expected.
Education
Studying For GED -
Homeschool
Provo, UtahSkills
- Customer service experience
- Customer service and care
- Fast food customer service
- Fast learner
- Great listening skills
- Friendly attitude
- Work well with computers
- Self motivated
Timeline
Customer Service
Taylor Joelle
11.2023 - 12.2024
Assistant Manager
The Sodamix
04.2022 - 09.2023
Model
Agency Recruit
03.2015 - Current
Studying For GED -
Homeschool