Averi Smith
Hendersonville,TN
Summary
Since 2017, I have operated at the intersection of high-volume logistics and strict data compliance, balancing the precision of pharmacy records with the rapid pace of retail management. This 7-year foundation in healthcare and leadership is now reinforced by cybersecurity training, allowing me to transform operational challenges into stable, long-term solutions. I bring the versatility to troubleshoot process failures and secure sensitive access points before they disrupt the workflow. My goal is to bridge the gap between systemic resilience and leadership to ensure seamless service delivery and maintain the operational flow in any environment I manage.
Overview
7
7
years of professional experience
Work History
FRONT-END OPERATIONS/ CEC (RETAIL SUPERVISOR)
TJ MAXX
Nashville, TN
08.2023 - 08.2024
- Lead front-end sales of T.J. Maxx store credit cards, coaching cashiers on consultative selling and customer engagement strategies to build trust, increase credit application conversions, and consistently meet or exceed weekly sales goals.
- Processed transactions across a 7-register front end, maintaining accuracy, speed, and full compliance with TJX cash-handling standards, while supervising leading a team of cashiers and and secure customer transactions in a high-volume retail environment.
- Onboarded new staff on POS software operation, emphasizing secure login procedures and patient handling of sensitive payment data.
- Provided Tier 1 technical support for front-end systems, including resolving frozen screens, card reader malfunctions, and receipt printer hardware issues.
- Assisted cashiers with escalated customer situations (billing disputes, declined cards, complex returns), providing calm, professional customer support while maintaining store policy and data privacy.
- Provided elevated customer service to a diverse mix of tourists and local shoppers, resolving issues quickly and supporting a positive checkout experience.
PHARMACY TECHNICIAN
Kroger Pharmacy
Hendersonville, TN
11.2021 - 04.2022
- Operated and maintained pharmacy management systems (prescription software, patient profile databases, and POS terminals), ensuring accuracy and secure handling of patients insurance.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Prepared medications for dispensing by counting, pouring, labeling, and supported pharmacist verification with accurate data entry.
- Managed digital prescription queues to identify software discrepancies or entry errors, resolving technical bottlenecks to maintain workflow.
- Handled sensitive PHI (Protected Health Information) daily, ensuring all digital and physical interactions met HIPAA standards and internal privacy protocols.
- Managed will-call bins, cycle counts, ordering, and medication storage temps; kept shelves and work queue current to prevent delays.
- Restocked shelves with new supplies of medications as needed.
- Educated patients on proper medication usage and potential side effects.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Provided exceptional customer service by addressing patient inquiries, ensuring a welcoming environment.
REGIONAL TRAVELING IN-HOME & HOSPITAL CAREGIVER
Senior Helpers
Nashville, TN
03.2021 - 08.2021
- Reviewed each client's care binder/health profile before visits to understand diagnoses, mobility level, safety risks, and specific care instructions.
- Provided one-on-one support to clients in both home and hospital settings, assisting with ADLs (bathing, dressing, grooming, mobility, meals) and safety monitoring.
- Practiced strong situational awareness and risk reporting, promptly documenting and communicating safety concerns, suspected neglect, or environmental hazards through established reporting channels.
- Maintained a safe and clean environment for clients at all times.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Partnered with registered nurses who specialized in wound dressing, to help assist care for my patient.
CUSTOMER SERVICE (LEAD CASHIER)
Compass Group/Chartwells
Memphis, TN
08.2019 - 12.2020
- Served as Lead Cashier in a high-volume campus dining environment, overseeing multiple POS terminals and daily transaction flow for students, staff, and visitors.
- Trained cashiers on transaction system, pricing, and customer issues.
- Troubleshot order entry systems, including card readers, receipt printers, and cash drawers, resolving issues or escalating to campus IT as needed.
- Worked closely with other departments such as catering and marketing teams to enhance skills.
- Generated and reviewed end-of-day reports and reconciled financial data to identify system errors or potential fraud.
SALES ASSOCIATE
Fred's
Memphis, TN
06.2017 - 06.2019
- Greeted customers, offered assistance, and provided product recommendations to support a positive shopping experience and drive sales.
- Processed customer purchases using a point-of-sale system, returns, and exchanges accurately while handling cash, cards, and digital payments.
- Demonstrated strong product knowledge and promotions to improve customer satisfaction and increase add-on sales.
- Built and maintained relationships with peers and upper management to drive team success.
STUDENT HOUSING & SECURITY SUPPORT (RESIDENT ASSISTANT)
Bethel University
McKenzie, TN
01.2018 - 12.2018
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations, to promote a safe and secure environment for students.
- Assisted in planning and executing residence hall events and programs.
- Acted as the first point of contact for residents, resolving lockout issues and directing users to appropriate technical or campus resources.
- Used email and digital systems to log maintenance requests, document incidents, and communicate with Residence Life staff.
- Conducted safety rounds and applied physical security protocols, such as guest policy enforcement and equipment checks.
Education
Cybersecurity Certificate -
Pivot Technology School
01-2025
General Studies -
University of Memphis
Memphis, TNSkills
- High-Volume Operations
- Operational Flow
- Data Privacy (HIPAA/PHI)
- Identity Verification
- Regulatory and Compliance
- Process Troubleshooting (Fixing the printer/register)
- Customer Service
- Service Continuity
- Incident Report and Response/ Documentation
- POS System
- Electronic Medical Records (EMR/EHR) Systems
- MEDITECH
- Enterprise Rx and Pharmacy Rx (EPRN)
Timeline
FRONT-END OPERATIONS/ CEC (RETAIL SUPERVISOR)
TJ MAXX
08.2023 - 08.2024
PHARMACY TECHNICIAN
Kroger Pharmacy
11.2021 - 04.2022
REGIONAL TRAVELING IN-HOME & HOSPITAL CAREGIVER
Senior Helpers
03.2021 - 08.2021
CUSTOMER SERVICE (LEAD CASHIER)
Compass Group/Chartwells
08.2019 - 12.2020
STUDENT HOUSING & SECURITY SUPPORT (RESIDENT ASSISTANT)
Bethel University
01.2018 - 12.2018
SALES ASSOCIATE
Fred's
06.2017 - 06.2019
Cybersecurity Certificate -
Pivot Technology School
General Studies -
University of Memphis