CHRISTIE MORRISON
Fleetwood,PA
Summary
Dynamic Head Bartender and Front of House Manager with extensive hospitality leadership. Specializes in developing innovative beverage programs that enhance guest satisfaction and drive revenue. Consistently optimizes operations to ensure high standards of service and team performance in fast-paced environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Head Bartender & Front of House Manager
Wild Turkey Grill at The Club at Twin Lakes
Orefield, Pennsylvania
10.2024 - Current
- Lead bar operations including beverage preparation, quality control, and service standards for both daily dining and large‑scale events.
- Developed seasonal cocktail menus and beverage promotions that boosted bar revenue and enriched guest experience.
- Trained and mentored bartenders and servers on responsible alcohol service, upselling techniques, guest engagement, and menu knowledge to improve service quality.
- Oversee daily front‑of‑house operations, ensuring smooth service flow, staff readiness, and consistent guest satisfaction.
- Manage inventory, ordering, vendor relationships, stock rotation, and cost controls to maintain profitability.
- Ensure full compliance with RAMP, ServSafe, liquor laws, and health regulations.
- Coordinated staffing, scheduling, and shift execution to optimize labor coverage and enhance operational efficiency.
Owner & Operator
Once Upon A Time Tutus, LLC
01.2011 - Current
- Founded and scaled a niche children’s apparel brand from concept to a profitable global e‑commerce business, demonstrating strong operational leadership and entrepreneurial management.
- Managed all e‑commerce operations across multiple digital storefronts, optimizing product listings, SEO, pricing strategies, and customer conversion rates.
- Oversaw full operational logistics including inventory control, budgeting, supply sourcing, and domestic/international shipping to ensure accurate, on‑time delivery.
- Maintained exceptional customer satisfaction by handling inquiries, accommodating complex custom orders, and resolving issues with professionalism and efficiency.
- Built and engaged a loyal online community through targeted digital marketing on Instagram and Facebook, driving consistent organic traffic and repeat sales.
- Designed and hand-crafted thousands of custom tutus, holiday costumes, and specialty event wear, ensuring high product quality through meticulous materials sourcing and streamlined production workflows.
- Demonstrated transferable management strengths in scheduling, workflow optimization, customer relations, and business administration.
Bartender & Server
Dorney Park & Wildwater Kingdom
01.2023 - 01.2024
- Served high‑volume beverages and food efficiently in fast‑paced, high‑traffic environment.
- Ensured compliance with safety, alcohol regulations, and guest service standards.
- Assisted team operations during peak seasons and special events to enhance service delivery.
Head Server & Restaurant Manager
Brookside Family Restaurant
01.2006 - 01.2010
- Directed front‑of‑house operations, ensuring efficient service flow and exceptional guest experiences.
- Coordinated communication between FOH and kitchen teams during high‑volume shifts to ensure service accuracy and speed.
- Supervised and coached servers on service standards and customer engagement to enhance team performance.
- Resolved guest concerns promptly to uphold satisfaction and encourage repeat business.
Education
Associate of Arts - Business Management
Montgomery County Community College
Blue Bell, PA05-2006
Skills
- Beverage Program Management
- Guest Experience Optimization
- Sales and Upselling Strategy
- High-volume operations
- Restaurant Operations
- Inventory & Cost Control
- Scheduling & Labor Management
- POS Systems
- Staff Training & Coaching
- Team Leadership
- Compliance and Safety
- Conflict Resolution
- Event Management
- Customer service
Certification
- RAMP
- Serv Safe
Timeline
Head Bartender & Front of House Manager
Wild Turkey Grill at The Club at Twin Lakes
10.2024 - Current
Bartender & Server
Dorney Park & Wildwater Kingdom
01.2023 - 01.2024
Owner & Operator
Once Upon A Time Tutus, LLC
01.2011 - Current
Head Server & Restaurant Manager
Brookside Family Restaurant
01.2006 - 01.2010
Associate of Arts - Business Management
Montgomery County Community College