Averi Weir
Kansas City,MO
Summary
Passionate home barista and experienced manager with coffee brewing know-how and exceptional organizational skills, including servant leadership, conflict resolution, coordination, scheduling, personnel evaluations, and extreme adaptability. Skilled team leader, aspiring social worker, and retired veteran with 6 years of supervisory and managerial experience, transitioning from IT to community-focused advocacy. Well-versed in organizational structure, frontline management, and customer service.
Overview
12
12
years of professional experience
4
4
Certification
Work History
IT Help Desk Manager
United States Air Force
04.2023 - 07.2024
- Led skilled IT team in providing exceptional technical support to over 8K campus personnel, fostering collaborative environment that promoted professional growth, customer service, and critical thinking.
- Managed IT product purchasing platform, synchronizing 10 work centers on processes for all IT products across operational and training campus.
- Coordinated monthly leadership briefings, assigning key roles, reserving venues, booking guest speakers, and directing events in real time.
- Responded to after-hours and weekend emergencies.
IT Network Infrastructure Supervisor
United States Air Force
10.2022 - 04.2023
- Enhanced network performance by troubleshooting and resolving connectivity issues for 5K campus personnel on $60M network.
- Collaborated with 12 cross-functional teams to develop comprehensive IT solutions for clients.
IT Technical Supervisor
United States Air Force
10.2019 - 10.2022
- Directly supervised 4-person IT technical team.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Enhanced system performance by implementing effective IT infrastructure upgrades and maintenance.
- Adapted to long-term remote support requirements during COVID-19.
IT Technician
United States Air Force
01.2013 - 10.2019
- Troubleshot complex technical issues efficiently by leveraging extensive industry knowledge and practical experience
- Worked in specialty occupation providing technical support for remote piloted aircraft in training and combat environments.
- Developed principles of supervision and shift management
- 24/7 operations with quality customer service
Line Cook
Ken's Pizza
06.2012 - 01.2013
- Upheld strict sanitation standards while preparing meals, maintaining clean workspace free of cross-contamination risks.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Prepared >100 fresh pizzas, pastas, and sandwiches daily, both made-to-order and for buffet line.
- Assisted in inventory management by accurately tracking supplies, replacing food items, and arriving early for food truck deliveries.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Bachelor of Arts - Community Advocacy And Social Policy
Arizona State University
Tempe, Arizona05.2026
Associate of Applied Science - Information Technology
Community College of The Air Force
Montgomery, AL04.2018
Skills
- Barista
- Employee Performance Evaluations
- High-Tempo Environment
- Order delivery practices
- Delegating Assignments and Tasks
- Scheduling Staff
- Customer Service
- Coaching and Mentoring
- Sanitation
- Food service
- Event Coordination
- Conflict Resolution
Accomplishments
- Recognized for outstanding performance with 2023 Supervisory Employee of the Year award and 3 Supervisory Employee of the Quarter awards.
- Overhauled IT asset purchasing process for 8000 customers, briefing upper management on new procedures, reducing customer wait time by 65% and improving continuity for 10 work centers.
- Managed response to campus network outage, providing after-hours support and working remotely with cross-functional management to dispatch technicians within 30 minutes of notification.
Languages
English
Native or Bilingual
Spanish
Limited Working
Additional Information
https://www.linkedin.com/in/averi-weir-14338415a/
Certification
- CPR Certified
- CompTIA Security Infrastructure Specialist - Exp. 2025
- CompTIA Security+, Network+, and A+ - Exp. 2025
Hobbies
- Espresso Making
- Hiking
- Watching and discussing films
- Studying and observing fungi
- Strategic activism
Timeline
IT Help Desk Manager
United States Air Force
04.2023 - 07.2024
IT Network Infrastructure Supervisor
United States Air Force
10.2022 - 04.2023
IT Technical Supervisor
United States Air Force
10.2019 - 10.2022
IT Technician
United States Air Force
01.2013 - 10.2019
Line Cook
Ken's Pizza
06.2012 - 01.2013
Bachelor of Arts - Community Advocacy And Social Policy
Arizona State University
Associate of Applied Science - Information Technology
Community College of The Air Force