Avery Arch
Minneapolis,MN
Summary
Dedicated professional with expertise in customer service, team leadership, staff training, and financial administration. Skilled in managing multiple responsibilities, maintaining accurate records, and supporting daily operations. Strong communicator and problem-solver who thrives in both independent and collaborative environments.
Overview
4
4
years of professional experience
Work History
Finance Program Assistant
University of Minnesota - Twin Cities
Minneapolis, Minnesota
04.2026 - Current
- Identified and resolved discrepancies in financial records for transactions between Minneapolis and St. Paul locations.
- Collaborated with staff on financial documentation, ensuring adherence to established procedures for accurate processing.
- Organized and review deposit documentation from multiple business days and verify that totals and supporting paperwork are accurate.
- Maintain organized digital and physical records of deposits and settlement documents to ensure compliance and accessibility.
- Enter and organize credit card transaction information into spreadsheets by department and settlement date.
- Review spreadsheet entries and verify that daily totals balance correctly.
- Completed various financial tasks with keen attention to detail. with a focus on accuracy and organization.
Member Services Program Assistant
University of Minnesota - Twin Cities
Minneapolis, Minnesota
10.2025 - Current
- Led mentorship initiatives for member services representatives, improving skills and performance.
- Assisted with training new and existing employees on membership procedures and customer service standards.
- Maintained comprehensive knowledge of membership policies, eligibility requirements, and facility operations.
- Managed membership transactions and point-of-sale operations using Innosoft Fusion system.
- Responded promptly to member and department emails with professionalism and courtesy.
- Supported staff scheduling and ensured accountability in performance expectations.
- Identified and documented opportunities for departmental efficiency, enhancing training materials and operational processes.
- Coordinated outreach events and information fairs to promote recreation and wellness services.
Membership Services Representative
University of Minnesota - Twin Cities
Minneapolis, Minnesota
12.2024 - Current
- Greeted and assisted members and guests, fostering a friendly and inclusive environment that enhanced member satisfaction.
- Provided information and guidance on facility services, policies, procedures, and membership-related inquiries, ensuring members were well-informed.
- Assist with facility tours and help prospective and current members understand available resources and services.
- Monitored facility operations and addressed policy violations or customer concerns, maintaining a professional and respectful atmosphere.
- Communicate and collaborate with fellow student employees, supervisors, and staff across different departments.
- Take initiative to identify and address potential problems before they become larger issues.
- Adapt to new procedures and responsibilities while continuously developing knowledge of facility operations.
- Maintain a professional, respectful, and helpful attitude when interacting with diverse groups of customers, coworkers, and supervisors.
Host, Food Runner, Server, Bartender
Hope Breakfast Bar - St. Louis Park
Minneapolis, Minnesota
06.2022 - 11.2024
- Greet and assist customers, answer questions, and provide recommendations to create a positive dining experience.
- Entered food and beverage orders accurately and communicated with kitchen and service staff to ensure timely delivery.
- Monitored customer needs during dining experience and promptly addressed concerns to enhance satisfaction.
- Coordinate reservations, seating, and customer requests while maintaining an organized and welcoming environment.
- Collaborated with servers, kitchen staff, and management to streamline operations and improve service delivery.
- Adapt quickly to changing customer needs and unexpected situations while maintaining professionalism.
- Conducted training sessions for staff members to enhance their skills.
Education
Bachelor of Science - Biology
University of Minnesota
Minneapolis, MN12-2027
High School Diploma -
Central Senior High School
Saint Paul, MN06-2024
Timeline
Finance Program Assistant
University of Minnesota - Twin Cities
04.2026 - Current
Member Services Program Assistant
University of Minnesota - Twin Cities
10.2025 - Current
Membership Services Representative
University of Minnesota - Twin Cities
12.2024 - Current
Host, Food Runner, Server, Bartender
Hope Breakfast Bar - St. Louis Park
06.2022 - 11.2024
Bachelor of Science - Biology
University of Minnesota
High School Diploma -
Central Senior High School