Avery Brand
Carlsbad,CA
Summary
Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Back Server, Barback, Maitre 'D
John Resnick
Carlsbad, CA
01.2022 - Current
- Kept up with current promotions and new menu items.
- Inspected dining room area for cleanliness prior to seating guests.
- Maintained knowledge of restaurant's wine selection and cocktail recipes.
- Anticipated needs of guests before they arise and took appropriate action accordingly.
- Processed payments for customers at the end of their meal experience.
- Demonstrated ability to handle multiple tasks while maintaining a high level of professionalism.
- Provided assistance to fellow servers when necessary or requested by management.
- Delivered exceptional customer service in accordance with company standards.
Front Desk Receptionist
Desiree Mcbride
Oceanside, CA
11.2022 - 01.2023
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Server/ Barista
GOODONYA
Encinitas, CA
01.2017 - 06.2022
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Thorough knowledge of menu offerings, including gourmet food, spirits and wine pairings
- Exceptional interpersonal and team building skills
- Talent for quickly resolving issues prior to escalation
- Anticipated, identified and fulfilled guest needs and clarified special orders
- Multitasked while remaining professional and courteous in fast-paced environments
- Trained new Baristas in workflow procedures, espresso and coffee brewing equipment and drink preparation
- Maintained an organized and tidy workspace environment.
Education
Associate Degree in Social Behavioral Science - Liberal Arts and Sciences
Mira Costa College
06-2022
High School Diploma -
Carlsbad High School
06.2020
Skills
- Excellent Customer Service and Team Player
- Passionate for healthy living and sustainable living
- Knowledgeable of the food and beverage industry
- Strong time management and task oriented
Timeline
Front Desk Receptionist
Desiree Mcbride
11.2022 - 01.2023
Back Server, Barback, Maitre 'D
John Resnick
01.2022 - Current
Server/ Barista
GOODONYA
01.2017 - 06.2022
Associate Degree in Social Behavioral Science - Liberal Arts and Sciences
Mira Costa College
High School Diploma -
Carlsbad High School