Avery Brooks
Midlothian,VA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible, professional, and willing to go the extra mile in order to assist others with solving problems. Energetic Camp Counselor experienced in directing camp activities and helping children from 8-16 develop confidence and achieve life goals. Strong interpersonal communication abilities that encourage fun while sustaining camp missions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
ACAC Fitness & Wellness Center
03.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled and confirmed reservations for classes, swim lessons, swim teams, and personal training.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled transactions for sold apparel by processing returns, refunds, purchases, and discounts.
- Trained new team members on company procedures, customer service, and issue resolution.
YMCA Camp Counselor
YMCA Camp Silver Beach
05.2022 - Current
- Seasonal job, only a few weeks each summer.
- Worked with children of varying age, interest, and developmental levels.
- Worked as a lifeguard at the pool.
- Collaborated with other camp counselors to design exciting and enriching activities for our campers.
- Developed and monitored safety policies and procedures to facilitate safety of the campers.
- Led groups of children safely through variety of camp activities.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
Education
Bachelor of Science - Biology
James Madison University
Harrisonburg, VA05.2027
High School Diploma -
James River High School
Midlothian, VA05.2023
Skills
- Peer Mentoring
- Effective Communication
- Scheduling
- Technical Support
- Activity Planning
- Creative and Energetic
- Life Skills Development
- Safety Management
Certification
- Certified Lifeguard
- Certified CPR, AED, and First Aid
Timeline
YMCA Camp Counselor
YMCA Camp Silver Beach
05.2022 - Current
Front Desk Receptionist
ACAC Fitness & Wellness Center
03.2022 - Current
Bachelor of Science - Biology
James Madison University
High School Diploma -
James River High School
- Certified Lifeguard
- Certified CPR, AED, and First Aid
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