AVERY BROWN
Killeen,Texas
Overview
26
26
years of professional experience
Work History
Uber Eats Driver
Uber
Killeen
04.2024 - Current
- Navigated routes using Uber app and phone maps
- Communicated with customers about delivery updates
- Maintained clean vehicle and safe driving habits
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Recorded deliveries and daily sales transactions.
Account Manager
Spectrum
Austin, TX
01.2017 - 09.2026
- Oversaw client relationships, fostering satisfaction and retention through proactive communication and support.
- Cultivated relationships with key accounts, leading to increased customer satisfaction and loyalty.
- Interacted with over 25 customers daily, identifying needs and providing tailored solutions.
- Drove contract negotiations resulting in favorable terms for clients while maintaining company profitability.
- Delivered technical support for software issues for complex software issues and resolved problems.
Account Manager
Sprint
Temple, TX
06.2006 - 01.2016
- Created and implemented retention and solutions strategies to keep clients satisfied and maintain optimum QA scores.
- Persuaded customers to retain services by offering tailored discounts and promotions on products and services.
- Guided customers through cell network troubleshooting, activating devices, entering information, uploading software, and explaining features of new products.
Sale/Area Collection Manager
G.C Services
Copperas Cove, TX
03.2001 - 06.2006
- Increased overall revenue by implementing strategic initiatives and targeted efforts.
- Managed customer accounts, ensuring timely payments and resolution of outstanding balances to maintain cash flow.
- Implemented performance metrics to assess team productivity and ensure alignment with organizational goals.
- Directed budgeting processes to ensure financial accountability and compliance with corporate standards.
Education
High School Diploma - Business
Blytheville High School
Blytheville, AR, USAssociate of Arts - Business
MCCC
Blytheville, AR, USSkills
- Contract negotiation
- Client retention
- Customer service excellence
- Problem resolutions
- Customer service
- Route optimization
- GPS navigation
- Route planning
LANGUAGES
English
INTERESTS
Mindfulness Practices, I like working with my hands and fixing things., I enjoy helping others and giving back to the community., DIY and Home Improvement, Auto Repair/Restoration, Watching Movies and TV Shows
Accomplishments
- Supervised a team of 20 staff members.
- Training - Designed and executed a one-month training program for the company sales team, increasing employee productivity and product knowledge.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
VOLUNTEER WORK
Coordinated volunteer schedules, ensuring optimal coverage for various initiatives., Led fundraising efforts, implementing strategies to increase donor participation and contributions., Mentored junior volunteers, fostering skills development and encouraging team collaboration.
ACTIVITIES AND HONORS
I assist in organizing the My Church festivals leadership roles in organizing banquets.
Timeline
Uber Eats Driver
Uber
04.2024 - Current
Account Manager
Spectrum
01.2017 - 09.2026
Account Manager
Sprint
06.2006 - 01.2016
Sale/Area Collection Manager
G.C Services
03.2001 - 06.2006
High School Diploma - Business
Blytheville High School
Associate of Arts - Business
MCCC