Marquita Jones
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Uber Eats Driver
Uber Eats
09.2020 - Current
- Shop and pay for customers
- Liason for customer and restaurant
- Deliver goods and services to customers on time and in excellent condition
- Utilize GPS to optimize routes and continuously meet estimated delivery times
- Communicate with customer via the app to keep them up to date with their order
- Make sure orders are complete before delivering it to custom
Content Management Specialist(temp
ITGen Systems
Dallas, TX
04.2022 - 04.2022
- Completed Special Projects filled with customer information and entered the excel spreadsheet information into the database
- Worked with de-duplication of records within excel and segmentation and provided updated lists based on filters(data entry)
- Monitored website performance and handled troubleshooting and WordPress/CMS issues
- Managed company WordPress website back-end including plugins, tools, and database
- Launched seasonal WordPress themes and plugins updates that lead to a 35% boost in sales and conversions.
Senior Advocacy Coordinator
Capital One
Plano, TX
06.2018 - 04.2022
- Retail Small Business
- Assisted all retail customers (including consumer) with their banking needs including their loan and mortgage accounts
- Assisted new hires with procedures for business dept and QA duties
- Assisted with SBA and PPP loan process including document review
- Submitted ideas for procedural changes and sent out daily updates for procedures
- Test out pilot tools and provide feedback
- Interfaced with designated business area contacts to research customer complaints and/or system breakdowns
- Performed cursory assessment of the nature of the customer complaint
- Worked with business contacts to mitigate complaints
- Assisted with workforce management
- Completed Special Projects filled with customer information and entered the excel spreadsheet information into the database
- Worked with de-duplication of records within excel and segmentation and provided updated lists based on filters(data entry)
- Monitored website performance and handled troubleshooting and WordPress/CMS issues
- Managed company WordPress website back-end including plugins, tools, and database
- Launched seasonal WordPress themes and plugins updates that lead to a 35% boost in sales and conversions.
Document Reviewer
Aston Carter
11.2021 - 01.2022
- Obtained and performed a comprehensive review, file and update of the internal borrower database for important changes to medical screening information and submitted screener questionnaires for the current year (Data entry)
Document Coordinator
Harrison National Employment Remote
11.2020 - 03.2021
- Obtained and performed a comprehensive review, file and update of the internal borrower database for important loan documents (data entry)
- Reviewed documents for complex products, ensuring not only data accuracy and completeness, but also providing a more detailed review for varying investors and/or warehouse bank overlays
- Completed Special Projects filled with customer information and entered the excel spreadsheet information into the database
- Worked with de-duplication of records within excel and segmentation and provided updated lists based on filters
- Responded back to parties via email regarding their refinance loan
- Provided document support to Mortgage Loan Processing teams
- Reviewed borrower files for accuracy and placed into processing
- Ordered FHA and VA case numbers via external websites
- Validated case numbers via external websites
- Identified seasoning requirements to order individual case numbers for borrowers
- Ordered fraud guard and flood certification for loans
- Resolved case number issues within 24-hour time frame
- Worked special projects to move the file along
Customer Advocate
Blue Cross and Blue Shield
Richardson, TX
11.2017 - 04.2018
- Acted as an advocate for our customers and providers by providing support and guidance of their anticipated needs, personal options and decisions
- Showed initiative and resourcefulness in solving problems and meeting customer needs
- Responded to member/provider pre-authorizations/referrals
- Worked knowledge of ICD-10, CPT, & HCPCS codes
Auto Claim Associate
ILR
Richardson, TX
02.2017 - 05.2017
- Interviewed and corresponded with claimant and witnesses, consult police and hospital records, and inspect property damage to determine extent of liability
- Analyzed information gathered by investigation and report findings and recommendations
- Negotiated claim settlements and recommended litigation when settlement cannot be negotiated
- Received and reviewed claim information
- Applied claim handling procedures to process claims, initiate payments, and close claim files
- Communicated with customers and associates by phone and through other channels
- Used State Farm systems and technology
Claims Associate
State Farm Insurance
Richardson, TX
02.2014 - 05.2017
Express Claims Associate
State Farm
Richardson, TX
03.2015 - 01.2017
- Received and reviewed claim information
- Applied claim handling procedures to process claims, initiated payments, and closed claim files
- Communicated with customers and associated by phone and through other channels
- Used State Farm systems and technology
ILR Claim Associate
State Farm
Richardson, TX
02.2014 - 03.2015
- Communicated with customers and associates by phone, mobile app, click-to-chat and Internet reporting
- Gathered and documented loss information
- Handled a large volume of calls in a collaborative team setting
- Used State Farm systems and technology
Education
High School Diploma -
Richland Community College
06.2008
Certifications and Licenses LICENSE Adjuster-All Lines | License/Registration-1998293 -
Skills
- 3 years of banking/finance
- SBA and PPP loan process including document review
- Insurance Verification
- Microsoft Office
- Team Management
- Communication skills
- Interviewing
- Researching
- Data Entry
- Data Analytics
- Claims Processing
- Negotiation
- Troubleshooting
- Workforce Management
- Research
- Remote Office Availability
- Critical Thinking
- Self-Motivated
- Teamwork and Collaboration
- Flexible and Adaptable
- Written and Verbal Communication
- Dependable and Responsible
Timeline
Content Management Specialist(temp
ITGen Systems
04.2022 - 04.2022
Document Reviewer
Aston Carter
11.2021 - 01.2022
Document Coordinator
Harrison National Employment Remote
11.2020 - 03.2021
Uber Eats Driver
Uber Eats
09.2020 - Current
Senior Advocacy Coordinator
Capital One
06.2018 - 04.2022
Customer Advocate
Blue Cross and Blue Shield
11.2017 - 04.2018
Auto Claim Associate
ILR
02.2017 - 05.2017
Express Claims Associate
State Farm
03.2015 - 01.2017
Claims Associate
State Farm Insurance
02.2014 - 05.2017
ILR Claim Associate
State Farm
02.2014 - 03.2015
High School Diploma -
Richland Community College