Avery Dupuis
Leeds,WV
Summary
I am a 35 year old Airline Pilot by profession who is passionate about aviation. Highly skilled, resourceful and dedicated individual who is trained to apply a determined and disciplined approach to problem solving. Also experienced customer service professional who is adroit at providing timely, satisfactory solutions which result in ultimate customer satisfaction. Someone who is an avid sports enthusiast who also enjoys reading.
Overview
9
9
years of professional experience
Work History
Customer Solutions Advisor
PlusNet
09.2022 - Current
- Fielding and resolving account billing complaints and escalated queries in a timely manner for broadband customer.
- Credit and refund approvals as part of a compliance team.
- Provide accurate and complete solutions to billing queries.
- Enhanced customer satisfaction by effectively resolving complex issues and providing personalized solutions.
- Accurately documenting details of each interaction on respective customer accounts.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
Customer Service Representative
Bristol West Insurance
07.2020 - 07.2022
- Accurately documenting details of each interaction on respective customer accounts.
- Educated customers about billing, payment processing and provided policy coverage explanations.
- Adding/removing/editing vehicle coverage for Auto insurance policies
- Processing payments in line with Payment card industry standards.
Airline Pilot
LIAT 1974 LTD
03.2018 - 04.2020
- Assisted the commander in safe operation of every flight in accordance with company Standard Operating procedures.
- Obtained weather briefings, reviewed and acknowledged relevant instructions during pre-flight.
- Ensured airway manuals and air plane documents were valid before each flight.
- Managed and controlled the aircraft when performing duties assigned by the commander.
- Accurately logging sector times and estimates in technical logs and flight envelope.
- Maintained an active scan using see and avoid method when operating within the flight deck.
- Coordinated with air traffic controllers in safely and smoothly navigating airspace.
Operations Support Supervisor
Farmers Insurance
11.2016 - 10.2017
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Worked alongside Quality assurance team and Management staff to ensure that agents were able to meet and exceed the Client Performance Indicators.
- Fostered positive working culture by promoting teamwork, collaboration, professional development opportunities, and open communication channels within the organization.
Customer Service Representative
Clear Harbor Dominica
06.2015 - 11.2016
- Investigated and resolved customer inquiries and complaints quickly.
- Engaged in up-selling and selling products geared towards meeting the needs of each individual customer.
- Providing excellent customer service while resolving customer's concerns in a timely manner.
Education
Epic Flight Academy
New Smyrna Beach, FL United States02.2013
High School Diploma -
Kingsway High School
Kingston, Jamaica07.2005
Dominica Seventh Day Adventist Secondary School
Portsmouth Dominica07.2002
Skills
- Leadership Skills
- Effective Time Management
- Analytical Thinking
- Critical thinking and problem solving
- Crew Resource Management
- Problem-solving aptitude
- Teamwork and Collaboration
- Reliability
- Flight Experience:
- Cessna 172/G100—2069
- Piper Seminole – 409
- ATR 42/72 600 – 9474
- Total Flight Hours – 11952
Hobbies and Interests
- Basketball
- Cricket
- Reading
- Cooking
- Traveling
Languages
Spanish
Elementary
References
- Upon request
Timeline
Customer Solutions Advisor
PlusNet
09.2022 - Current
Customer Service Representative
Bristol West Insurance
07.2020 - 07.2022
Airline Pilot
LIAT 1974 LTD
03.2018 - 04.2020
Operations Support Supervisor
Farmers Insurance
11.2016 - 10.2017
Customer Service Representative
Clear Harbor Dominica
06.2015 - 11.2016
Epic Flight Academy
High School Diploma -
Kingsway High School
Dominica Seventh Day Adventist Secondary School
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