Avery Ekwi
White Plains,MD
Summary
Driven Graduate senior and former help desk intern is successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
4
4
years of professional experience
Work History
Administrative Intern
Amex
06.2022 - Current
- Offered technical support and troubleshot issues to enhance office productivity by 15%.
- Answered incoming phone calls & pleasantly directed calls to appropriate personnel with over 50 customer calls per day.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
HELP DESK SUPPORT
CHIKA EYE CARE
01.2020 - 01.2023
- Installed and updated hardware, software and applications on Mac and PC devices.
- Used ticketing systems, Power BI, and Excel to manage and process support actions and requests.
- Replaced on average of 20 printers within office
- Configured hardware, devices, and software to set up work stations for employees
Education
Bachelor of Science - Information Technology
Lincoln University
Lincoln University, PA12.2023
Skills
- PROJECT MANAGEMENT
- SCCM/MECM
- WRITING & COMMUNICATION
- TROUBLESHOOTING LAN/WAN/TCPIP
- MYSQL
- Excel
- Quantitative methods
- Special topics
- VPN/IP
- C
- JAVA
- PYTHON
- Computer Aided Design
- Routers/switches,firewalls
Accomplishments
- 3x Dean List Recipient
- CLUB MEMBER OF THE MONTH
- Presidents Education Award
Additional Information
Visual Studio Code, GitHub, BigQuery, MARS
Timeline
Administrative Intern
Amex
06.2022 - Current
HELP DESK SUPPORT
CHIKA EYE CARE
01.2020 - 01.2023
Bachelor of Science - Information Technology
Lincoln University