Avery Epps
Denver,CO
Summary
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
4
4
years of professional experience
Work History
Waitress
Jelly Cafe
Denver, Colorado
05.2020 - Current
- Communicated daily specials to customers.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted in seating guests at tables or booths.
- Developed positive relationships with regular customers through friendly conversation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Participated in team meetings to discuss new menu items or changes in policy.
- Prepared checks accurately and processed payments promptly.
- Greeted customers and provided menus.
- Replenished beverages when necessary.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Bussed tables as needed during peak hours.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Provided accurate change for cash transactions using a cash register system.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Performed basic math calculations when computing bills for customers' meals.
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
- Organized take-out orders efficiently according to customer requests.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
Education
High School Diploma -
North High School
Denver, CO05-2023
Skills
- Order Accuracy
- Safe Food Handling
- Guest Relations Management
- Customer Service
- Upselling techniques
- Performance Improvement
- Relationship Management
- Handling Complaints
- Check payment processing
- Item promotion
- Complex Problem-Solving
- Compliance standards
Timeline
Waitress
Jelly Cafe
05.2020 - Current
High School Diploma -
North High School