Avery Fazilat
St. Marys,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Demonstrated leader and problem-solver with excellent research and critical thinking skills. Hardworking and reliable professional with strong ability in multitasking, conflict resolution, and team management skills. Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Senior Resolution Specialist
Wesley Financial Group, LLC
Franklin, TN
06.2019 - 02.2021
- Collaborated with specialists to execute client timeshare contract cancellations.
- Worked closely with Legal Team to handle legal matters, draft essential documentation, and explore exit strategies for clients seeking to terminate timeshare contracts.
- Provided guidance to junior colleagues regarding performance strategies and quality assurance standards.
- Documented trends and determined recommended possible enhancements to drive overall department improvements.
- Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
- Recognized by management for providing exceptional customer service.
Customer De-Escalation Specialist
Tractor Supply Company Corporate Headquarters
Brentwood, TN
02.2018 - 05.2019
- Coordinated and managed various programs or projects to achieve established objectives.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
High School Diploma -
Blackman High School
Murfreesboro, TN05-2017
Skills
- Quality assurance expertise
- Escalations management
- Investigation skills
- Account coordination
- Account Updates
- Team Member Training
- Dispute management
- Meeting facilitation
- Conflict Mediation
- Legal knowledge
- Document Preparation
- Problem Resolution
References
References available upon request.
Timeline
Senior Resolution Specialist
Wesley Financial Group, LLC
06.2019 - 02.2021
Customer De-Escalation Specialist
Tractor Supply Company Corporate Headquarters
02.2018 - 05.2019
High School Diploma -
Blackman High School
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