AVERY GRAYSON

• Assist patients with healthcare financial questions, billing concerns, insurance benefits, and financial responsibility.
• Managed more than 100 incoming calls, emails and faxes per day.
• Establish payment arrangements and maintain accurate documentation in electronic medical record systems.
• Collaborate with billing and healthcare teams to support positive patient experiences.
• Developed comprehensive budgets for clients, enhancing financial literacy and management skills.
• Analyzed client financial data to identify trends and recommend actionable strategies for improved outcomes.
• Led initiatives to enhance client engagement, resulting in increased retention rates and positive feedback on services provided.

• Provided patient care support including medical history documentation, diagnostic testing, and ophthalmic imaging procedures.
• Performed Optical Coherence Tomography, specialty testing, and assisted with clinical examinations.
• Maintained electronic health records and provided patient education while ensuring confidentiality.

VIP-level aviation support, blending luxury hospitality with operational precision to ensure that every part of a client’s journey—from booking to post‑flight follow‑up—is seamless, personalized, and stress‑free.

• Developed and maintained relationships with local vendors to provide seamless service for guests.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.