Avery Harry
St Louis,MO
Summary
Hardworking Full Service Shopper/Store Manager bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. Familiar with picking, packing and pick-up procedures. Results-driven and detail-oriented with commitment to efficiency. Eager to apply 15+ years of experience in field. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Full Service Shopper
Instacart
St Louis, MO
06.2019 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Loaded and unloaded orders at customer's homes or locations.
- Consulted with customers on food selections and custom order requests.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Maximized efficiency by scanning items quickly and completing as many as 4 orders per hour.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Picked quality and accurate items for 10-15 daily customer orders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with over 10-15 customers daily to fulfill specific orders according to customer needs and inventory availability.
- Conferred with customers to understand needs and make targeted recommendations.
Store Manager
Salvation Army Family Store
Hamilton, NJ
02.2016 - 01.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Analyzed and interpreted store trends to facilitate planning.
- Responsible for beneficiaries and volunteers of program. Ensuring work therapy was being followed and submitting weekly progress reports to counselors
Live-In House Manager
Tony Yancey
Las Vegas, NV
09.2015 - 02.2016
- Maintained professional demeanor by staying calm when addressing unhappy or angry children and young adults.
- Maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outside activities.
- Cultivated positive rapport with school teachers and extra curricular staff persons.
- Managed stocking, restocking and inventory for weekly shopping trips.
- Developed and administered project budgets.
Independent Contractor
K Kel Entertainment
Las Vegas, NV
07.2005 - 06.2012
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day operations of consulting business, which required such tasks as checking and maintaining inventory.
- Evaluated trends to understand competitive environments and assess current strategies.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Frequently inspected production area to verify proper equipment operation.
Education
No Degree - Dental Assisting
Eaton Tech
Federal Way, WA01.2022
High School Diploma -
West Anchorage
Anchorage, AK05.1996
Skills
- Online Order Processing
- Providing Feedback
- Organization and Planning
- Store Layouts
- Grocery Shopping
- Routing Orders
- Food Safety Guidelines
- Efficient Time Management
- Problem-Solving and Reasoning
- Credit and Debt Card Processing
- Telephone Reception
- Item Scanning
Timeline
Full Service Shopper
Instacart
06.2019 - Current
Store Manager
Salvation Army Family Store
02.2016 - 01.2020
Live-In House Manager
Tony Yancey
09.2015 - 02.2016
Independent Contractor
K Kel Entertainment
07.2005 - 06.2012
No Degree - Dental Assisting
Eaton Tech
High School Diploma -
West Anchorage
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