Avery Lugo

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Escalated problems or complaints to relevant supervisor or manager for resolution.
• Collaborated with team members to complete orders.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Prepared products following restaurant, health, and safety standards and procedures.
• Became familiar with products to answer questions and make suggestions.
• Trained new team members on procedures, customer service, and sales techniques.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

• Collaborated with team members to complete orders.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Prepared products following restaurant, health, and safety standards and procedures.
• Trained new team members on procedures, customer service, and sales techniques.
• Worked front counter, drive-thru and other areas.
• Operated cash register to ring up final bill and process various forms of payment.
• Took orders, prepared meals, and collected payments.

While working at Pet Supplies Plus I handled stocking the aisle to make sure the store always looked neat and welcoming, When I was on the register I made sure people felt welcome and satisfied while checking out and leaving the store.

• Helped customers complete purchases, locate items, and join reward programs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.