- Music
- Baking
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Fashion and Style
- Gym Workouts
Avery McKelvy
Rossville,GA
Summary
Retail Sales Associate with a proven track record at Ruby Falls, enhancing customer satisfaction through exceptional service and problem-solving. Skilled in cash register operation and teamwork, I effectively trained new employees and developed strategies to improve shopping experiences. Achieved notable increases in customer satisfaction, demonstrating reliability and a flexible approach to store management. I also worked as a tour guild for the company assisting with customer satiation and comfortability. Making sure all guests were well taken care of and comfortable during their tour and while shopping.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Ruby Falls
02.2023 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Education
High School Diploma -
Ridgeland High School
Rossville, GA05-2026
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Reliability and punctuality
- Cash Register Operation
- Store Opening and Closing
- Flexible Schedule
- Store maintenance
Interests
Timeline
Retail Sales Associate
Ruby Falls
02.2023 - 03.2024
High School Diploma -
Ridgeland High School
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