Avery Mckinley

• Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
• Organized records of vehicles, schedules and completed orders.
• Observed staff to review compliance and safety to minimize losses due to violations or damage.
• Coordinated driver dispatch to accomplish daily delivery requirements.

Communicated daily with my team of drivers to ensure on time delivery for freight shipments.

Managed routing and maintenance along with repairs.

I Work with other departments to meet company wide initiatives.

Managed orientation and contracts of our Lease purchase program.

Managed loads to insure drivers make the best decision for their business.

Managed 65+ Drivers and contracts.

Also managed our Breakdown department. I was also a Lease Purchase Agent.

Resolved Multiple medical accounts, Processed claims to insurance for review. Responsible for all aspects of follow up and collections, including making telephone calls, accessing payor websites, and verifying adjudications.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated to collect balance in full.
• Processed payments and applied to customer balances.