Avery Nelon
Amarillo,TX
Summary
Hardworking and a fast learner. Willing to work in groups, and with other groups to finish a job fast and efficiently. Great with building relations with customers. Friendly face and attitude.
Overview
4
4
years of professional experience
Work History
Uber Driver
Uber
08.2021 - Current
Night Auditor Shift Lead/Hotel Front Desk Agent
Ram Hotels
02.2023 - 03.2024
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Trained new staff members in customer service techniques and hotel operations.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Monitored staff performance and provided feedback and guidance.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Home Painter
Lewis's Painting
01.2020 - 12.2022
- Kept accurate records of paint supplies and other materials.
- Repaired drywall and plaster prior to painting.
- Accomplished seamless blending between old paintwork areas with new applications using careful color matching techniques.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Night Auditor/Front Desk Receptionist
Ram Hotels
01.2021 - 06.2022
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Coordinated with vendors for repair and maintenance of hotel.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
Education
Bachelors in Online Social Marketing - Online Marketing
Amarillo College
Amarillo, TX 05.2001 -
GED -
Amarillo College
Amarillo, TX 05.2001 -
Skills
Teamwork and Collaboration
Timeline
Night Auditor Shift Lead/Hotel Front Desk Agent
Ram Hotels
02.2023 - 03.2024
Uber Driver
Uber
08.2021 - Current
Night Auditor/Front Desk Receptionist
Ram Hotels
01.2021 - 06.2022
Home Painter
Lewis's Painting
01.2020 - 12.2022
Bachelors in Online Social Marketing - Online Marketing
Amarillo College
05.2001 -
GED -
Amarillo College
05.2001 -