Avery Nelon
Amarillo,TX
Summary
Hardworking and a fast learner. Willing to work in groups, and with other groups to finish a job fast and efficiently. Great with building relations with customers. Friendly face and attitude.
Overview
4
4
years of professional experience
Work History
Uber Driver
Uber
08.2021 - Current
Night Auditor Shift Lead/Hotel Front Desk Agent
Ram Hotels
02.2023 - 03.2024
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Trained new staff members in customer service techniques and hotel operations.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Monitored staff performance and provided feedback and guidance.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Home Painter
Lewis's Painting
01.2020 - 12.2022
- Kept accurate records of paint supplies and other materials.
- Repaired drywall and plaster prior to painting.
- Accomplished seamless blending between old paintwork areas with new applications using careful color matching techniques.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Night Auditor/Front Desk Receptionist
Ram Hotels
01.2021 - 06.2022
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Coordinated with vendors for repair and maintenance of hotel.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
Education
Bachelors in Online Social Marketing - Online Marketing
Amarillo College
Amarillo, TX 05.2001 -
GED -
Amarillo College
Amarillo, TX 05.2001 -
Skills
Teamwork and Collaboration
Good Telephone Etiquette
Calm Under Pressure
Team Management
Active Listening
Customer Relations
Attention to Detail
Problem Resolution
Recordkeeping
Verbal Communication
Relationship Building
Microsoft Word
Timeline
Night Auditor Shift Lead/Hotel Front Desk Agent
Ram Hotels
02.2023 - 03.2024
Uber Driver
Uber
08.2021 - Current
Night Auditor/Front Desk Receptionist
Ram Hotels
01.2021 - 06.2022
Home Painter
Lewis's Painting
01.2020 - 12.2022
Bachelors in Online Social Marketing - Online Marketing
Amarillo College
05.2001 -
GED -
Amarillo College
05.2001 -