Avery Peterson
Apache Junction,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Customer Experience Consultant Chat
CarMax
Tempe, Arizona
06.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints promptly, and diffuse tense situations.
- Helping customers with the buying, selling, and trading process for vehicles.
- Walked customers through how to submit vehicle-specific applications and pre-qualifications.
- Verified customer documents to ensure they were set up for success.
- Obtained the customer's desired down payment, budget, and wants to shop for a vehicle tailored to them.
- Salesforce and CRM experience.
Customer Experience Assistant Chat
CarMax
Tempe, Arizona
02.2022 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Experience Assistant
CarMax
Tempe, Arizona
09.2021 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services over the phone.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Salesforce experience.
- Assisted customers with vehicle inquiries and purchase processes.
Beauty Consultant
Target
Peoria, Arizona
07.2019 - 08.2021
- Provided beauty advice and product recommendations to customers.
- Assisted customers in selecting products based on their individual needs and preferences.
- Demonstrated knowledge of the latest makeup trends and techniques.
- Kept area well stocked and organized.
Test Management / Phlebotomy Tech 1
Banner Del E. Webb Medical Center / SQL
Sun City, AZ
04.2017 - 04.2019
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
Lab Assistant /Laboratory Phlebotomist
Abrazo West Campus
Avondale, Arizona
01.2017 - 04.2017
- Performed routine laboratory tests - inpatient, outpatient and trauma draws
- Processing specimens into Cerner
- Prepared specimens for analysis by conducting sample processing and extraction techniques.
- Ensured compliance with all safety regulations when performing blood draws.
Education
Bachelor of Science - Geoscience
Southern New Hampshire University
Hooksett, NH01-2023
High School Diploma -
Connections Academy
Gilbert, AZ01-2016
Certificate -
Arizona Medical Training Institute
Mesa, AZ01-2016
Skills
- Strategic thinking
- Goal setting
- Relationship building
- Written communication
- Computer proficiency
- Reliability
- Problem solving
- Conflict de-escalation
References
References available upon request.
Timeline
Customer Experience Consultant Chat
CarMax
06.2023 - Current
Customer Experience Assistant Chat
CarMax
02.2022 - 06.2023
Customer Experience Assistant
CarMax
09.2021 - 02.2022
Beauty Consultant
Target
07.2019 - 08.2021
Test Management / Phlebotomy Tech 1
Banner Del E. Webb Medical Center / SQL
04.2017 - 04.2019
Lab Assistant /Laboratory Phlebotomist
Abrazo West Campus
01.2017 - 04.2017
Bachelor of Science - Geoscience
Southern New Hampshire University
High School Diploma -
Connections Academy
Certificate -
Arizona Medical Training Institute
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