Avery Phillips
Canton,GA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Servers Assistant
Pampas Steak House
Johns Creek, GA
03.2023 - 08.2024
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Processed payments for orders and provided customers with change.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Monitored dining room and bar areas for signs of overcrowding.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Assisted customers with carry-out service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Crew Member
Bojangles'
Canton, GA
01.2022 - 11.2022
- Worked front counter, drive-thru and other areas.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Took orders, prepared meals, and collected payments.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Became familiar with products to answer questions and make suggestions.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Worked well with teammates and accepted coaching from management team.
- Brewed coffee and tea and changed out drink station syrups.
- Trained new team members on procedures, customer service, and sales techniques.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Delivered services to customer locations within specific timeframes.
- Accurately operated cash register to process customer payments.
Gymnastics Coach
Zenit Gymnastics
Canton,GA
05.2021 - 09.2021
- Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
- Evaluated gymnasts'' progress through regular assessments, adjusting training plans accordingly for optimal results.
- Enhanced athlete performance by implementing tailored training programs and coaching techniques.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Collaborated with fellow coaches to develop comprehensive training plans for individual athletes and teams.
Education
Haven Academy
Canton,GASkills
- Cash Handling
- Table setting knowledge
- Food Running
- Item promotion
- Order Taking
- Ordering Procedures
- Customer service focus
- Heavy Lifting
- Table setup
- Safety awareness
- Safe Food Handling
- Cash Register Operation
- Cleaning
- Clear Communication
- Table clearing
- Strong multitasking
- Menu Memorization
- Time Management
Certification
My freshman year I got CPR certified. In an emergency I would know how to handle any high stress situations.
Timeline
Servers Assistant
Pampas Steak House
03.2023 - 08.2024
Crew Member
Bojangles'
01.2022 - 11.2022
Gymnastics Coach
Zenit Gymnastics
05.2021 - 09.2021
Haven Academy