Avery Popelars
De Forest
Summary
Offering a strong foundation in communication and problem-solving environment, eager to learn and thrive in customer-focused and detailed oriented environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills with a Social Work Library Circulation Desk Assistant role.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
04.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved customer experience by maintaining high product knowledge, wether it be brand or location-in-store, and sharing it effectively.
- Promoted vaccines, Walgreens credit cards and our balance rewards program as advised to further improve customer loyalty.
- Helped numerous customers every day with a positive attitude and focus on customer satisfaction.
- Collaborated with fellow team members to create a more logical and timely approach in how we manage the tasks to be completed.
Catechist
Saint Olaf Catholic Church
10.2024 - 05.2025
- Planned activities and opportunities for learning for the monthly meetings with our 4th/5th grade class.
- Communicated with the students about behavioral expectations and addressed concerns as they appeared.
- Engaged in leading classes, sharing excerpts from the bible or the Catechist book that the program provided for us and utilizing outside resources as need be.
- Valued participation from the students, rewarding them for their active listening, contributions to our conversations, and participation in our crafts and various activities.
Education
Bachelor of Science - Environmental Sciences
University of Wisconsin, Madison
Madison, WI05-2029
DeForest Area High School
De Forest, WI05-2025
Skills
- Customer Support
- Product knowledge
- Team collaboration
- Understanding customer needs
Timeline
Catechist
Saint Olaf Catholic Church
10.2024 - 05.2025
Customer Service Associate
Walgreens
04.2023 - Current
Bachelor of Science - Environmental Sciences
University of Wisconsin, Madison
DeForest Area High School
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