AVERY SMITH
Harrisonburg,VA
Summary
Dedicated professional with extensive experience in patient care, quality assurance, and client services; regarded as a passionate leader, critical thinker, and innovator. Effectively balances competing priorities in fast-paced, people-facing environment; formulates mutually beneficial solutions to difficult challenges. Outstanding communicator and relationship-builder known for going above and beyond to ensure best possible outcomes in client service and satisfaction. Highly organized with proven ability to manage high-volume projects and coordinate efficient workflow; career supported by Associate of Arts in General Education from Blue Ridge Community College in Weyers Cave, VA (May 2024).
Overview
2
2
years of professional experience
Work History
Direct Support Professional
Commonwealth Center for Children
Staunton, VA
04.2023 - 12.2023
- Served as a patient care technician; provided direct patient assistance with active daily living functions and used effective interpersonal communication skills- supported caseloads of multiple patients
- Observed for behavioral signs, adhered to health and safety regulations, and maintained HIPAA information privacy and confidentiality- ensured the security and safety of patients
- Measured and documented patient vital signs and monitored patient health while following doctor treatment plans; submitted incident reports as needed.
Quality Assurance Specialist
Biosteel Manufacturing
Verona, VA
07.2022 - 07.2023
- Performed duties as a QA specialist; collaborated with production staff to improve processes, reduce defects, and optimize quality by identifying and resolving production problems- reduced overall defect rates
- Assessed results against design standards, compliance requirements, sample materials and products to conduct in-depth measurements and tests
- Conducted microbiology laboratory testing to confirm the aseptic condition of the final product; adhered to safety and clean area procedures in accordance with regulatory mandates.
Pharmacy Technician
CVS Health
Harrisonburg, VA
10.2021 - 09.2022
- Teamed directly with pharmacists to fill and dispense over 500 prescriptions daily while interacting with more than 200 customers per day
- Consulted with Medicare, Medicaid, and insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Calculated dosage, filled prescriptions, and prepared prescription labels; administered PCR and rapid Covid tests to patients; and answered incoming phone calls/addressed questions from customers and healthcare providers.
Skills
- Interpersonal Communications
- Patient Management
- Client Documentation
- Customer Care
- Problem Solving
- Building Relations
- Cultural Sensitivity
- Mathematics
- Standard Operating Procedures
- Business Development
Timeline
Direct Support Professional
Commonwealth Center for Children
04.2023 - 12.2023
Quality Assurance Specialist
Biosteel Manufacturing
07.2022 - 07.2023
Pharmacy Technician
CVS Health
10.2021 - 09.2022