AVERY SOLIS
U.S. Navy
La Mesa,CA
1
Certification
9
years of professional experience
Highly experienced specialty team leader with background in leading our Pilot Team to achieve high performance standards. Managed team operations, resolved escalations, and focused immensely on customer satisfaction. Demonstrated leadership and problem-solving skills in dynamic environments. Dedicated Hospital Corpsman aiming to apply many years of military service to add value to the U.S. Navy in the most professional way possible. Skilled in providing primary, preventive, and emergent care to individuals in a wide range of clinical settings.
Work History
Pilot Team Leader
3 Years 4 Months- Inspected calls submitted for review to make sure it was within standards.
- Conduct and lead daily morning huddles to the team to discuss the days plan and call quality reminders.
- Provided guidance to pilot team in answering any questions on call processes and standards specific to pilot orgs.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Collaborate with other departments on cross-functional initiatives aimed at enhancing overall pilot performance eventually go-live performance. (Customer Success team, Eng, Prod Ops team, L&D, and Live ops teams)
- Expressed clear performance metrics and plans for operators which helped in tracking progress towards set targets effectively.
- Analyzed performance metrics to identify trends and inform strategic decision-making processes.
- Oversaw all pilot timelines, ensuring timely delivery of results while adhering to quality standards.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Hospital Corpsman Second Class
7 Years- Administered medical care for range of conditions and basic health concerns including immunization, medications and blood draws.
- Complied with all guidelines and performed hands-on nursing care to patients under a providers supervision.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided leadership, delegation and exceptional medical service in high-pressure situations.
- Rendered emergency medical treatment and administered immunization programs.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
Medical Receptionist
11 Months- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient data including insurance, demographic and health history to keep information current.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Medical Receptionist
4 Months- Completed skilled administrative work to support all office staff and operational requirements.
- Managed master calendar and scheduled appointments for 5+ providers based on optimal patient loads and clinician availability.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Sandwich Artist Shift Leader
2 Years 2 Months- Efficiently prepared sandwiches and other menu items for guests.
- Maintained clean, sanitized and well-organized food preparation zones.
- Performed shift change tasks each day to keep store efficient and neat.
- Trained team members to prepare sandwiches and other items according to instructions.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reconciled all receipt totals, cash and credit payments to address any shortages.
- Operated manual and electric appliances to peel, slice and trim food.
Education
- Hospital Corpsman Basic
- Certified in Tactical Casualty Combat Care
- Dean's List 2020
- BLS certified
High School Diploma
- Graduated in Top 10% of Class
- Graduated with 3.8 GPA
- Awarded Class Salutatorian
Skills
Health Insurance Industry Knowledge
Field Support
Training Initiatives
Group and Individual Instruction
Organization and Time Management
Attention to Detail
Problem-solving
Team supervision
Work Planning and Prioritization
Certification
- First Aid/CPR Certified
- Certified in Tactical Casualty Combat Care
- HIPAA Certified
Timeline
Pilot Team Leader
Infinitus Systems
2023.04 - CurrentRead More
Medical Receptionist
Macgregor Medical Center
2020.10 - 2021.09Read More
Medical Receptionist
Star Medical Clinic
2020.06 - 2020.10Read More
Hospital Corpsman Second Class
U.S. Navy
2019.08 - CurrentRead More
Sandwich Artist Shift Leader
Subway
2017.04 - 2019.06Read More
Medical Education And Training Campus
from Hospital Corpsman Basic
Read More
Jubilee Lakeview Prep
High School Diploma
Read More