April Scafidi
Diamondhead,MS
Summary
Results-driven Insurance Advisor accomplished at bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.
Overview
3
3
years of professional experience
Work History
Insurance Advisor
Med Advantage Advisors
11.2020 - Current
- Complied with all federal, state and local regulations as well as company rules.
- Increased sales revenue by consistently meeting and exceeding monthly targets for new enrollments.
- Provided exceptional customer service during annual enrollment periods, assisting clients with plan changes or updates as needed.
- Maintained up-to-date knowledge of industry trends, legislation, and competitor offerings to provide accurate information to clients and maintain a competitive edge in the market.
- Consistently met compliance standards for Medicare sales activities, ensuring adherence to state and federal regulations.
- Collaborated with other sales representatives on team-building initiatives, sharing best practices and strategies for continued success in the field.
- Utilized data-driven insights to refine sales approach, targeting key demographics with tailored messaging that resonated with potential clients.
- Monitored customer feedback and identified areas of improvement.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and implemented promotional strategies to increase customer base.
- Identified and solicited sales prospects in agency databases.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted research and identified market trends to develop better strategies for sales.
Education
General Studies
Ben Franklin Senior High
New Orleans, LASkills
- Customer Rapport-Building
- Active Listening
- Reading Comprehension
- Screening Processes
- Social Perceptiveness
- Customer Satisfaction
- Individual Screening
- Answer Telephones
- Adaptable and Flexible
- Health Insurance Industry Knowledge
- Consultative Selling Techniques
- Strategic Initiatives
- Customer Care
- Health Insurance Sales
- Insurance Eligibility
- Cold Calling
- Customer Experience
- Data Accuracy
- Data Integrity
- Outbound Calls
- Insurance Coverage Verification
- Policy Feature Explanations
- Insurance Recommendation
- Excellent Communication Talents
- Insurance Practices
- Benefits Guidelines
- Industry Best Practices
- Partnership Cultivation
- Revenue Generation
- Agent Support
- Call Center Customer Service
- Marketing Techniques
- Customer Rapport-Building
- Medicare Compliance
- Consultative Sales Approach
- Creative Solutions
- Promotions and Marketing Strategies
- Oral and Writing Communication
- Persuasive Selling
- Client Needs Analysis
- New Client Acquisition
- Insurance Product Promotion
- Regulatory Compliance
- Sell Policies
- Cross-Promote Products
- Sales Expertise
- Customer Relations
- Staff Training
- Call Center Operations
- System Implementation
- Computer Proficiency
- Office Equipment Proficiency
- Customer Relationship Management
- Data Evaluation
- Managing Multiple Tasks
- Problem-Solving Ability
- Conflict Resolution
- Money Handling Abilities
- Product Organization
- Project Management Abilities
- Service Standard Compliance
- Customer Consulting
- Lead Generation
- POS Systems Expertise
- Calm and Professional Under Pressure
- Policy and Procedure Adherence
- POS Systems and Ordering Platforms
- Grammar
- Proofreading
Languages
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Go confidently in the direction of your dreams. Live the life you have imagined.
Henry David Thoreau
Timeline
Insurance Advisor
Med Advantage Advisors
11.2020 - Current
General Studies
Ben Franklin Senior High
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