John Cabrera
Alexandria,US
Summary
Focused customer service agent looking for a new challenge in a results-driven environment. Experienced in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates. Strong computer skills in a windows-based environment and proven ability to learn unique software. A confident and effective communicator who receives excellent customer feedback.
Overview
29
29
years of professional experience
Work History
Insurance Advisor
COUVILLIER ADVISOR LLC
08.2022 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs
- Assessed customer risk levels and recommended appropriate coverage options
- Conducted research to identify competitive rates and benefits offered by other providers.
Medicare Enrollment Specialist
Cenla Independent Insurance Broker
11.2020 - 08.2022
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products
- Provided detailed explanations of Medicare benefits, services, and coverage options to customers
- Developed and implemented procedures for ensuring accuracy in Medicare enrollment applications
- Assisted customers with completing the application process for Medicare enrollment
- Conducted outreach activities to educate potential enrollees about available plans and programs.
Life Insurance Specialist
Transamerica Life Insurance Company
12.2018 - 11.2020
- Assisted customers in selecting the right life insurance coverage for their needs
- Provided personalized service to clients by phone, email, or in-person meetings
- Analyzed client portfolios to determine best investment opportunities
- Educated clients on various types of life insurance policies available in the market.
Restaurant General Manager
Julia's Mexican Restaurant
01.1996 - 11.2018
- Developed strategies for improved operational efficiency and customer satisfaction
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control
- Oversaw the recruitment, hiring, onboarding, training, scheduling, and evaluation of employees.
Band Director
Dry Prong Jr. High School
08.2000 - 03.2002
- Developed and implemented a comprehensive band program for students aged 10-18
- Created and taught courses in music theory, sight reading, ensemble techniques, and conducting
- Organized and conducted regular rehearsals with high school bands to prepare for performances
- Directed musical ensembles in concerts, festivals, competitions, and other public events.
Education
Bachelor of Arts in Music Education -
ULM
Monroe, Louisiana08.1996
Skills
- Customer Service
- Territory expansion
- Client Account Management
- Claims Handling
- Rapport Building
- Desktop & Mobile Software
- Problem solving
- Communication
Timeline
Insurance Advisor
COUVILLIER ADVISOR LLC
08.2022 - Current
Medicare Enrollment Specialist
Cenla Independent Insurance Broker
11.2020 - 08.2022
Life Insurance Specialist
Transamerica Life Insurance Company
12.2018 - 11.2020
Band Director
Dry Prong Jr. High School
08.2000 - 03.2002
Restaurant General Manager
Julia's Mexican Restaurant
01.1996 - 11.2018
Bachelor of Arts in Music Education -
ULM
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