Caroline Molaski
Alexandria,Virginia
Summary
Dedicated and self-motivated customer service professional with 8+ years of experience. Skilled in managing customers and timelines, I consistently deliver exceptional care and service. Collaborative and results-oriented, I have a strong focus on problem-solving and strategic planning. With a proven track record of fostering team collaboration, I bring valuable expertise in client relationship management and innovative solution development. Known for adaptability and reliability in dynamic environments, ready to drive success in any advisory role.
Overview
18
18
years of professional experience
Work History
Satisfaction Advisor
Custom Ink
09.2017 - Current
- Provides WOW experiences that support long-term customer loyalty & growth
- Ability to multi-task while being detail-oriented
- Serves as liaison between customers and all operations departments
- Collaborate across departments to come through for customers and Custom Ink
- Provides coaching for new employees to build successful team members
- De-escalates customers having poor experiences via phone/email to ensure their needs are met
Sales Associate
Custom Ink
07.2015 - 08.2017
- Knowledgeable about leveraging tools Custom Ink provides to deliver top-notch custom products
- Advised customers and shared the value of an end product that is special and tailored to their needs
- Adept at identifying customer needs, and is on the front lines of meeting and exceeding customers' expectations
Executive/Production Assistant
Guggenheim Productions
02.2007 - 06.2015
- Coordinated and assisted in managing calendars, rolodex, flight arrangements and travel itineraries for executive leaders
- First point of contact for distribution purchase orders and web inquiries
- Made weekly deposits, coordinates invoice management and payments
- Assisted in marketing and management of extensive catalogues of films and archival elements
- Expedited incoming purchase orders with Amazon.com and other large volume vendors
- Coordinated shipping needs that included sending out products and fragile film materials
- Assisted in cataloging and managing large amounts of information on multiple databases
Research Assistant
Jedburgh Films
03.2008 - 09.2011
- Worked on “The Man Nobody Knew, In Search of My Father, CIA Director William Colby” that was distributed by First Run Features and Act 4 Entertainment
- Extensive experience with researching photograph, footage, textual archival research collections at the Library of Congress and the National Archives
- Assisted the director and producer with organizing and maintaining archival stills and footage licensing
- Coordinated and maintained shoots schedules and contacts
Education
Bachelor of Arts - Film And Digital Media
University of California
Santa Cruz, CA06.2006
Skills
- High Accuracy and Productivity
- Creative problem solving
- Multi-Tasking Abilities
- Clear Communicator
- Client support
- Client satisfaction
Timeline
Satisfaction Advisor
Custom Ink
09.2017 - Current
Sales Associate
Custom Ink
07.2015 - 08.2017
Research Assistant
Jedburgh Films
03.2008 - 09.2011
Executive/Production Assistant
Guggenheim Productions
02.2007 - 06.2015
Bachelor of Arts - Film And Digital Media
University of California
Similar Profiles
David WildeDavid Wilde
Inbound Sales Representative at Custom InkInbound Sales Representative at Custom Ink
Lawren McCallLawren McCall
Accounts Receivable Specialist at Custom InkAccounts Receivable Specialist at Custom Ink
Zuzana FilipováZuzana Filipová
HR manager at Custom InkHR manager at Custom Ink