Morgan Taylor
Reno,NV
Summary
Highly organized professional with noteworthy success in delivering exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Sales Service Representative
Custom Ink
07.2018 - 06.2024
- Ramped to exceeding "Guru" sales metrics ($3-4k/day on average).
- Coached new employees (Feb-Mar 2020) to prepare them to take calls on their own.
- Created concise training materials for new hire daily reference.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Created solutions for escalated customers as part of the Resolutions phone team.
- Generated sales leads through inbound and outbound calls and emails to build robust pipeline.
- Crafted detailed notes for my team regarding customer communications ensuring success for customer orders.
- Maintained one of the highest average accuracy ratings on the sales team at 99% for the year of 2023.
Owner/Artist
Artfully Morgan
10.2019 - Current
- Craft emails and participate in professional phone calls with clients to assess needs and propose optimal solutions to their needs.
- Manage marketing through an active social media page to promote completed art projects and influence sales.
- Manage day-to-day business operations and finances.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Conduct market research to identify potential leads for sales and marketing outreach.
- Create a detailed organization system utilizing spreadsheets to keep track of all business needs and market research.
- Since being in business, Artfully Morgan has made over 1,000 sales.
Pastry Chef
Eldorado Resorts, Inc.
11.2014 - 07.2018
- Provided training, leadership, and problem solving for 10+ restaurant employees while managing weekly schedules and labor expenses.
- Developed new pastry recipes and artful plating for seasonal menus, resulting in increased sales and positive feedback.
- Managed customer order flow and delegation of employee accountability to fulfill these orders in specific time allotments.
Editorial, Design, and Marketing Assistant Internship
University of Nevada Press
01.2017 - 07.2017
- Conducted and coordinated research projects integral to transforming the company’s business, price points, and marketing decisions.
- Collected and organized hundreds of contacts for outreach and marketing of books on deck for publication.
- Assisted in detail-oriented written editing of manuscripts.
Education
Bachelor's Business Management -
University of Nevada, Reno
Reno05.2017
Skills
- Complex Problem Solving
- Customer Service
- Computer Skills
- De-Escalation Techniques
- Verbal and Written Communication
- Editing and Proofreading
- Data Entry
- Spreadsheets
- Sales and Business Development
- Analytical Thinking Skills
- Artistic Design Skills
Applications
- Google Suite
- Zoom
- Hubspot
- Shopify
Timeline
Owner/Artist
Artfully Morgan
10.2019 - Current
Sales Service Representative
Custom Ink
07.2018 - 06.2024
Editorial, Design, and Marketing Assistant Internship
University of Nevada Press
01.2017 - 07.2017
Pastry Chef
Eldorado Resorts, Inc.
11.2014 - 07.2018
Bachelor's Business Management -
University of Nevada, Reno
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