Stacy Martinez
High Point,NC
Summary
Detail oriented, organized employee. I work fast paced to meet deadlines & production orders. Enthusiastic team player always contributes to company success. Well versed in customer service & manufacturing environment.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
Quality Bathtub Refinishing
Remote
10.2022 - 07.2025
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Negotiated solutions in challenging situations to retain customer loyalty.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Recorded accurate and efficient records in customer database.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
Quality Control Inspector
GBF Medical Group
High Point, NC
07.2024 - 10.2024
- Wrote detailed reports outlining performance, quality and defect rates.
- Completed non-destructive tests and conducted continuous inspections.
- Calibrated products to match design and operational specifications.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Used specialized tools to take precise measurements of various aspects of samples.
- Performed first article inspection on incoming raw materials.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
Saw Operator
Greif Kernersville
Kernersville, NC
03.2021 - 06.2024
- Was in charge of the production process and the production schedule
- Was in charge of setting up and testing the safety equipment
- Kept an eye on the machines and made necessary adjustments to the speed control and wood feeds, resulting in increased production of high-quality [Type] products
- Was in charge of maintaining product standards and quality-control programs
- Was in charge of quality assurance and customer satisfaction
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
High Point, NC
08.2019 - 11.2020
- Taking orders from the customers
- Organize items on shelves
- Processed credit cards, checks, gift cards and coupons
- Trained team members to work as cashiers, in accordance with company policies and procedures
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Cleaning up the restaurant
- Greeted customers as they entered and provided them with product information
- Communicating clearly with the management
- Supported all customer needs with attentiveness and skilled assistance
Education
High School Diploma -
High Point Central High School
High Point, NC06-2020
Skills
- Restocking inventory
- Order bagging
- Multi-Task Management
- Customer satisfaction
- Phone etiquette with customer
- Data entry
- Verbal & written communication
- Bilingual (Spanish , English)
- Microsoft office suite
- Complex problem solving
- Team work & collaboration
- Scanner operations
- Customer greeting
- Cash handling policies
- Order taking
- Written and verbal communication
- Blade installation
- Blade preparation
- Quality control
- Machine operating
Timeline
Quality Control Inspector
GBF Medical Group
07.2024 - 10.2024
Customer Service Sales Representative
Quality Bathtub Refinishing
10.2022 - 07.2025
Saw Operator
Greif Kernersville
03.2021 - 06.2024
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
08.2019 - 11.2020
High School Diploma -
High Point Central High School