Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Garcia

Gardena,CA

Summary

Reliable and friendly Customer Service Associate who quickly learns and masters new concepts and skills. Dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Advanced Onion
10.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Security Guard

Professional Security Consultants
03.2020 - 10.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.

Sales associate/Cashier

Bed Bath & Beyond
10.2016 - 10.2019
  • Operated a cash register to process cash, check and credit card transactions.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Guided customers in choosing items which reflected personal style and shape.
  • Reset merchandise throughout assigned section to give shelves and racks a professional appeal.

Box Labeler

DG Logistics
09.2018 - 11.2018
  • Stocked,Scanned and Labeled Boxes 
  • Marked clearance products with updated price tags.
  • Inspected containers, materials, and products in order to ensure that packing specifications are met

Cashier/Crew Member

McDonald's
11.2017 - 04.2018
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
  • Accurately handled cash register transactions while providing excellent customer service.

Cashier/Crew Member

McDonald’s
02.2016 - 10.2016
  • Kept the restaurant clean and ensured counters and tables were properly sanitized.
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Repeated orders to customers to ensure accuracy. 
  • Worked overtime shifts during busy periods or times of unexpected high volume.

Education

General Education

El Camino College
Torrance, CA

High School Diploma - AMA

Lawndale High School
Lawndale, CA
2016

Skills

  • Reliable and punctual
  • Cash handling accuracy
  • Written and oral communication skills
  • Excellent multi-tasker
  • Cheerful and energetic
  • Effective team player
  • Product bagging
  • Restocking inventory
  • POS operations
  • Keyboarding
  • Complaint Resolution
  • Call Controlling
  • Customer Support

Timeline

Customer Service Representative

Advanced Onion
10.2020 - Current

Security Guard

Professional Security Consultants
03.2020 - 10.2020

Box Labeler

DG Logistics
09.2018 - 11.2018

Cashier/Crew Member

McDonald's
11.2017 - 04.2018

Sales associate/Cashier

Bed Bath & Beyond
10.2016 - 10.2019

Cashier/Crew Member

McDonald’s
02.2016 - 10.2016

General Education

El Camino College

High School Diploma - AMA

Lawndale High School

Similar Profiles

CREATE PROFILE
Brianna Garcia