Jacqueline Prado
Roanoke Rapids,NC
Summary
Proven professional with a solid background in customer service and retail operations, notably at Macy's Department Store. Excelled in enhancing customer satisfaction and streamlining store efficiency. Skilled in data entry and problem-solving, with a commitment to maintaining high work ethic and integrity. Demonstrated ability to improve delivery accuracy by optimizing routes, showcasing strong attention to detail and safe driving.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Macy's Department Store
10.2023 - 01.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Clerical Assistant
New Dixie Oil Company
06.2023 - 09.2023
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering over 25 incoming phone calls a day, and directing inquiries to appropriate personnel.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Assistant Store Manager
Dollar General
04.2022 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Cashier
Belk Department Store
05.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Belk
07.2018 - 05.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Delivery Driver
Advance Auto Parts
09.2017 - 11.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Operated light trucks to deliver loads as far as 100 miles a day from home location.
Education
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College
Jamestown, NC05.2026
GED -
West Virginia Department of Education
Charleston, WV06-2026
Skills
- Customer service
- Problem-solving
- Dependable and reliable
- Work ethic and integrity
- Punctual and reliable
- Microsoft office
- Safe driving
- Data entry
- Retail operations
- Loading and unloading
- Cash handling
- Scanning documents
- Store organization
- Store opening and closing
- Attention to detail
Timeline
Customer Service Representative
Macy's Department Store
10.2023 - 01.2024
Clerical Assistant
New Dixie Oil Company
06.2023 - 09.2023
Assistant Store Manager
Dollar General
04.2022 - 05.2023
Cashier
Belk Department Store
05.2021 - 03.2022
Cashier
Belk
07.2018 - 05.2021
Delivery Driver
Advance Auto Parts
09.2017 - 11.2019
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College
GED -
West Virginia Department of Education
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